Search found 398 matches

by Gaby
Fri Sep 29, 2017 2:33 am
Forum: Stable Version
Topic: Step count issue update
Replies: 21
Views: 3504

Re: Step count issue update

@ivanovitch May I know your current phone model, OS version, watch firmware version and Ticwear Global version?
by Gaby
Fri Sep 29, 2017 2:21 am
Forum: Stable Version
Topic: 4.13.0 Stable version OTA Announcement-2017/09/28
Replies: 11
Views: 1550

Re: 4.13.0 Stable version OTA Announcement-2017/09/28

@javierv Great! Waiting for your feedback!
by Gaby
Thu Sep 28, 2017 3:53 am
Forum: Stable Version
Topic: 4.13.0 Stable version OTA Announcement-2017/09/28
Replies: 11
Views: 1550

4.13.0 Stable version OTA Announcement-2017/09/28

Dear Ticwatch 2 users, Thank you for your patience waiting for the updates. We've released the new stable version 4.13.0! Just as before, it will be released in batches(randomly selected), therefore you will receive the update notification soon. Please feel free to download when you receive this new...
by Gaby
Thu Sep 28, 2017 3:07 am
Forum: Beta Version
Topic: Ticwatch 4.12.0_intl_a1 beta version upgrade log
Replies: 38
Views: 5228

Re: Ticwatch 4.12.0_intl_a1 beta version upgrade log

Hi guys, the latest version 4.13.0 is released in batches now, please kindly be patient.
by Gaby
Thu Sep 28, 2017 3:05 am
Forum: Beta Version
Topic: Ticwatch 4.10.1_intl_a1 beta version upgrade log
Replies: 21
Views: 2381

Re: Ticwatch 4.10.1_intl_a1 beta version upgrade log

The latest version 4.13.0 is released in batches, please upgrade to experience the new version when you receive the update reminder.
by Gaby
Thu Sep 28, 2017 3:01 am
Forum: Stable Version
Topic: auto pause
Replies: 3
Views: 285

Re: auto pause

@bostjan it will be improved on latest 4.13.0, which is released in batches. You will receive the updates soon.Please kindly be patient.
by Gaby
Wed Sep 27, 2017 10:41 am
Forum: Stable Version
Topic: Step count issue update
Replies: 21
Views: 3504

Re: Step count issue update

@Ncode , please check your watch by settings>updates. The latest version is 4.12.0 and 4.13.0 has already been released in batches since Sep.26, hope you will receive the update soon.
by Gaby
Wed Sep 27, 2017 10:15 am
Forum: Stable Version
Topic: Issues with the Latest International Firmware
Replies: 5
Views: 305

Re: Issues with the Latest International Firmware

@Kanga Do you know how to switch to beta version? Please turn to beta version to see if battery drain is largely. If yes, please extract logs for our further analysis. Thanks!
by Gaby
Wed Sep 27, 2017 9:52 am
Forum: Stable Version
Topic: Issues with the Latest International Firmware
Replies: 5
Views: 305

Re: Issues with the Latest International Firmware

Hi Kanga, thank you so much for your detailed feedback! To better understand your case, can you please provide your phone model, OS version and companion version?
by Gaby
Fri Sep 22, 2017 10:33 am
Forum: Stable Version
Topic: Ticwatch 2 isnt charging anymore
Replies: 2
Views: 205

Re: Ticwatch 2 isnt charging anymore

@maxxlerHambi , just like @javierv mentioned, please try factory reset. Have you tried to use another charging cable? If both not work, please apply for warranty at en.support.com.