WatchMaker Premium Faces Steps Not Showing

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GordonHannan
Posts: 45
Joined: Thu Jun 08, 2017 3:12 am

WatchMaker Premium Faces Steps Not Showing

Post by GordonHannan » Mon Jun 26, 2017 2:33 pm

Hello,

I've installed WatchMaker premium and all the watch faces seem to be working. However, any of the faces that show steps are showing as "0 steps" at any given time.

The attachments are:
1) White Top, blue bottom = THE KEY
2) Blue stripes with "EDK" on top = Kosiba 6-17 STRIPES no circles Copy
3) TicWatch Watch Face showing actual steps
Attachments
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Gaby
Mobvoi Team
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Joined: Tue Feb 21, 2017 8:59 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by Gaby » Wed Jun 28, 2017 7:07 am

Are you in latest watchmaker version? what are the names of watchfaces?

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GordonHannan
Posts: 45
Joined: Thu Jun 08, 2017 3:12 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by GordonHannan » Wed Jun 28, 2017 12:30 pm

Good morning Gaby,

I put the watch face names above.

GordonHannan wrote:The attachments are:
1) White Top, blue bottom = THE KEY
2) Blue stripes with "EDK" on top = Kosiba 6-17 STRIPES no circles Copy
3) TicWatch Watch Face showing actual steps


For clarity, they are "THE KEY" and "Kosiba 6-17 STRIPES no circles Copy". I have tried numerous other watch faces as well and I have not found any that will show the steps.

The Watch Maker version I am on is:
Build Number: 4.4.0 (2244002) Premium
Build Number Watch: 4.4.0 (2244002) Premium

I believe it is the most recent since Google Play doesn't show any updates available for it (I also have my apps auto-update when it plugs in over night).

In case this is relevant, my watch and the TicWear global app are on Tic_4.10.1_intl_a1

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Gaby
Mobvoi Team
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by Gaby » Fri Jun 30, 2017 7:08 am

Thanks for your reply, Gordon!

It seems to be WM's bug. We'll report it to Watch Maker and keep you posted. We appreciate your understanding and patience.

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ElTwigg
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Joined: Tue Jun 13, 2017 1:59 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by ElTwigg » Fri Jun 30, 2017 8:06 pm

I second Gordon's finding as well I'm running the latest watchmaker as well the newest beta for Ticwatch 4.10.1 the steps do not work either

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Chilangosta
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Joined: Wed Nov 02, 2016 5:54 pm

Re: WatchMaker Premium Faces Steps Not Showing

Post by Chilangosta » Tue Jul 11, 2017 3:50 pm

I am also having this problem, and I'm not on the beta. Watchmaker is also not communicating with my phone in other ways, like not displaying the weather, and not importing new watch faces. I wish Ticwatch had the ability to revert to old versions; my watch was working just great before now, and it's maddening that something as simple as an update could change that. Even more maddening is that this was obviously a known issue, given this thread - to which Mobvoi responded - yet the update still got pushed to stable.

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GordonHannan
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Joined: Thu Jun 08, 2017 3:12 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by GordonHannan » Wed Jul 12, 2017 8:21 pm

I know all the support staff seems busy with the Kickstarter, but any update on this issue?

I'm kinda hoping that they're looking to being Android Wear to the Ticwatch, which is why certain issue aren't getting resolved (that will be addressed by AW). Just a thought/hope haha

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qiangzhang
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Re: WatchMaker Premium Faces Steps Not Showing

Post by qiangzhang » Tue Jul 18, 2017 7:12 am

Hi all,

We have noticed the steps,weather ...issue on the watchmaker app,since it is a watchmaker bug,we have emailed to WM team but no sound till now...

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AlexCurran
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Joined: Fri Feb 17, 2017 10:51 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by AlexCurran » Tue Jul 18, 2017 5:20 pm

Hi I'm Alex the WM dev - I did't get the mail but thanks for trying. I created another thread which was approved today but I can repost here :

http://forum.ticwear.com/viewtopic.php?f=7&t=2228

I am getting many reports of 0 stepcount since Ticwear 4.10 update.

We use the standard sensor count code - is there something else we should be doing since Ticwear 4.10 update?

m_sensorManager.registerListener(m_sensorListener,
m_sensorManager.getDefaultSensor(Sensor_TYPE_STEP_COUNTER), SensorManager.SENSOR_DELAY_UI);

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ElTwigg
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Joined: Tue Jun 13, 2017 1:59 am

Re: WatchMaker Premium Faces Steps Not Showing

Post by ElTwigg » Thu Jul 20, 2017 2:10 pm

Received an update to 4.4.8 for WatchMaker which fixes the step counter for Ticwatch. I've verified the update works.

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