Caller ID not working

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Samimamane
Posts: 4
Joined: Fri Jun 23, 2017 6:58 am

Caller ID not working

Post by Samimamane » Wed Jun 28, 2017 1:05 pm

I have the Beta version Tic_4.10.1_intl_a1 installed on my Ticwatch 2 and every time I'm receiving a call i don't see the name only the phone number
Is this a known bug?

Gaby
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Caller ID not working

Post by Gaby » Fri Jun 30, 2017 9:36 am

To better understand your case, could you please provide more details? What is your phone model, OS version and companion version? Did this number on your watch contact and phone contact? In what format? Could you please provide some screenshots to me at qhkong@mobvo.com? thanks!

Samimamane
Posts: 4
Joined: Fri Jun 23, 2017 6:58 am

Re: Caller ID not working

Post by Samimamane » Sun Jul 02, 2017 9:24 am

I'm running android 7.1.2 on Nexus 6P configured to English as the Display language but my contacts are mostly in Hebrew
some do show on the watch but mostly not
companion is v4.8.3_intl
I reverted back to Stable Tic_4.10.0_intl and the issue isn't resolved
I can switch back if u would like me to provide more info

Gaby
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Caller ID not working

Post by Gaby » Tue Jul 11, 2017 8:22 am

Could you please provide some screenshots? about not showing on the watch?

darktator
Posts: 18
Joined: Mon Oct 10, 2016 4:52 pm

Re: Caller ID not working

Post by darktator » Tue Jul 11, 2017 8:06 pm

Same problem, over a long time with stable version 4.10.
My phone is Iuni U3 with Android 4.4 on it.
The contact are displayed correctly on the phone AND address book on ticwatch, but when I got a phone call, only the number is displayed on watch (everything is correct on phone)

Gaby
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Caller ID not working

Post by Gaby » Thu Jul 20, 2017 9:23 am

Whether all contacts show phone numbers or only some of them show phone number on the watch? Does these contact numbers have international area code? Which country does the incoming phone number belong to?

Samimamane
Posts: 4
Joined: Fri Jun 23, 2017 6:58 am

Re: Caller ID not working

Post by Samimamane » Thu Aug 03, 2017 8:59 am

I figured it out...
Only when the saved number has the international area code it won't show the caller ID on the watch

Gaby
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Caller ID not working

Post by Gaby » Tue Aug 08, 2017 7:01 am

Save the contact number with international area code to see if the watch shows caller name next time.

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