Phone ping no sound / vibration on phone?

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mvlootman
Posts: 5
Joined: Sat Jun 24, 2017 2:44 pm

Phone ping no sound / vibration on phone?

Post by mvlootman » Fri Jul 14, 2017 7:06 am

I am running the Ticwatch 4.12.0_intl_a1 beta version.
When pinging the phone the phone shows the blue icon but it doesn't make any sound/vibration.
The phone is not on do not disturb mode and all sound levels (media / notification / system) are turned on.

I am running Android 7.0 (kernel version 3.18.14-11104523) on a Samsung S7.

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Gaby
Mobvoi Team
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Phone ping no sound / vibration on phone?

Post by Gaby » Thu Jul 20, 2017 9:06 am

Could you please extract logs both of your phone and your watch to zhangqiang@mobvoi.com?
How to extract logs:http://forum.ticwear.com/viewtopic.php?f=11&t=1744

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shoustonnz@gmail.com
Posts: 20
Joined: Sun Mar 05, 2017 4:51 am

Re: Phone ping no sound / vibration on phone?

Post by shoustonnz@gmail.com » Fri Aug 04, 2017 10:28 am

Did you send the logs?? I have been having this problem for a long time. I am on the stable 4.12 version (Chinese). Using english language, but gaving very little luck getting any help, in this matter.

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