Step count discrepancy Ticwatch and companion

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JavierO
Posts: 5
Joined: Wed Aug 16, 2017 3:52 pm

Step count discrepancy Ticwatch and companion

Post by JavierO » Sat Aug 26, 2017 3:16 am

Since the upgrade there is a discrepancy between the steps count watch shows and the companion shows . They are in sync during the day but after 0000 the count showed for the previous day is way less than the watch previously counted. Last example showed 9600 steps taken but the App showed only 4600 as the steps for the day in the history.

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GordonHannan
Posts: 45
Joined: Thu Jun 08, 2017 3:12 am

Re: Step count discrepancy Ticwatch and companion

Post by GordonHannan » Mon Aug 28, 2017 12:35 pm

Seems to be an issue with stable too:
http://forum.ticwear.com/viewtopic.php? ... 67ad#p5675

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qiangzhang
Posts: 30
Joined: Thu Oct 13, 2016 9:48 am

Re: Step count discrepancy Ticwatch and companion

Post by qiangzhang » Thu Aug 31, 2017 1:50 pm

Hi guys, this issue has been fixed on the 4.13.0 beta version,please update both companion app and watch firmware .Thank you.

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carlod
Posts: 1
Joined: Thu Sep 07, 2017 7:07 am

Re: Step count discrepancy Ticwatch and companion

Post by carlod » Thu Sep 07, 2017 7:11 am

Hi, I have now switched to the beta version to see if it fixes the step count discrepancy, but now the app just shows zero steps. Do I need to download a separate beta version of the app? Thanks

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Gaby
Mobvoi Team
Posts: 398
Joined: Tue Feb 21, 2017 8:59 am

Re: Step count discrepancy Ticwatch and companion

Post by Gaby » Tue Sep 12, 2017 7:39 am

Hi carlod,

Whether you use iOS devices or Android devices?

If Android devices, please download the beta version through this link:
http://cdn.chumenwenwen.com/mushroom/fu ... 972896.apk

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