Unfortunately google has disabled pay for wear os in most countries. Nobody knows why they did that, but currently there are only 11 countries where you can use google pay on the watch, even if your countrie supports google pay on phones. I live in belgium and can't use pay on my watch neither, but...

Hi - I encountered the same problem on my 1 week old Ticwatch Pro 2020. I had never had it run down below 15% but this time it drained to the point where it shut off. I put it on the charger for some 30min, hoping to get some juice out of it, but nothing, never cam on. I then took off charger and h...

Hello, Please reset the watch to factory settings and see whether the problem is solved. If the device still does not work normally, there is likely an issue with the watch itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your ...

So uninstall the Google app updates on my phone, then my watch will allow the install of the updated Wear OS Phone app? Sorry, trying to understand. Because the Wear OS Phone app downloads but fails during install, and I mean specifically the phone app not Wear OS app. Hi, I'm sorry this problem ha...

Hi,

It's 22mm, genuine leather or silicone strap (interchangeable),


Best,

Mobvoi

Hello,

Please try this: Uninstall the latest Google app update on your phone. Until Google updates wearOS, you'd better not update google app on your phone. You can also disable auto-update in the play store so that it doesn't update.

Let us know if that fixes the problem, thanks!

Best,

Mobvoi

Hello, Corning Gorilla Glass 3 is equipped on the screen of TicWatch Pro. And Pro itself meets the standard of the US Military 810G, It can withstand temperature shock of between -30℃ to 70℃, operational between -20℃ to 55℃, 57kpa pressure, 44℃ solar radiation, 95% humidity, salt fog, sand, dust, an...

Hello Mobvoi, I know how activate esim but cannot scan qr code because "Communication Settings" menu is missing in Mobvoi app. And Yes, I'm on last version of system... PWDD.190617.059 Any other ideas? Hello, Please reset the watch to factory settings and then try activating esim. Hope this would h...

Hello, When the watch is connected to Bluetooth, in order to extend battery life, the watch's independent 4G functionality is disabled. At this time, the watch number cannot be used to answer the call from the watch or use data. (meaning Wifi or Bluetooth connection will be required.) When the Bluet...

Hello,

Please try this: Uninstall the latest Google app update on your phone. Until Google updates wearOS, you'd better not update google app on your phone. You can also disable auto-update in the play store so that it doesn't update.

Let us know if that fixes the problem, thanks!

Best,

Mobvoi