Search found 237 matches

by Mobvoi
Fri Jun 19, 2020 8:48 am
Forum: TicWatch Pro 4G/LTE
Topic: Google Pay app missing
Replies: 5
Views: 1183

Re: Google Pay app missing

Unfortunately google has disabled pay for wear os in most countries. Nobody knows why they did that, but currently there are only 11 countries where you can use google pay on the watch, even if your countrie supports google pay on phones. I live in belgium and can't use pay on my watch neither, but...
by Mobvoi
Thu Jun 18, 2020 3:34 pm
Forum: TicWatch Pro 4G/LTE
Topic: TicWatch Pro 4G won't charge / turn on
Replies: 5
Views: 1193

Re: TicWatch Pro 4G won't charge / turn on

Hi - I encountered the same problem on my 1 week old Ticwatch Pro 2020. I had never had it run down below 15% but this time it drained to the point where it shut off. I put it on the charger for some 30min, hoping to get some juice out of it, but nothing, never cam on. I then took off charger and h...
by Mobvoi
Wed Jun 17, 2020 8:49 am
Forum: TicWatch Pro
Topic: TicWatch Pro has stopped working
Replies: 3
Views: 922

Re: TicWatch Pro has stopped working

Hello, Please reset the watch to factory settings and see whether the problem is solved. If the device still does not work normally, there is likely an issue with the watch itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your ...
by Mobvoi
Fri Jun 12, 2020 3:12 pm
Forum: TicWatch Pro
Topic: Wear OS Phone update not installing
Replies: 5
Views: 1226

Re: Wear OS Phone update not installing

So uninstall the Google app updates on my phone, then my watch will allow the install of the updated Wear OS Phone app? Sorry, trying to understand. Because the Wear OS Phone app downloads but fails during install, and I mean specifically the phone app not Wear OS app. Hi, I'm sorry this problem ha...
by Mobvoi
Fri Jun 12, 2020 1:04 pm
Forum: TicWatch Pro
Topic: Size of wrist strap
Replies: 1
Views: 470

Re: Size of wrist strap

Hi,

It's 22mm, genuine leather or silicone strap (interchangeable),


Best,

Mobvoi
by Mobvoi
Fri Jun 12, 2020 10:48 am
Forum: TicWatch Pro
Topic: Is the firmware update a joke ?
Replies: 1
Views: 640

Re: Is the firmware update a joke ?

Hello,

Please try this: Uninstall the latest Google app update on your phone. Until Google updates wearOS, you'd better not update google app on your phone. You can also disable auto-update in the play store so that it doesn't update.

Let us know if that fixes the problem, thanks!

Best,

Mobvoi
by Mobvoi
Fri Jun 12, 2020 10:22 am
Forum: TicWatch Pro
Topic: Type of Glass
Replies: 1
Views: 478

Re: Type of Glass

Hello, Corning Gorilla Glass 3 is equipped on the screen of TicWatch Pro. And Pro itself meets the standard of the US Military 810G, It can withstand temperature shock of between -30℃ to 70℃, operational between -20℃ to 55℃, 57kpa pressure, 44℃ solar radiation, 95% humidity, salt fog, sand, dust, an...
by Mobvoi
Fri Jun 12, 2020 10:08 am
Forum: TicWatch Pro 4G/LTE
Topic: esim activation
Replies: 15
Views: 3242

Re: esim activation

Hello Mobvoi, I know how activate esim but cannot scan qr code because "Communication Settings" menu is missing in Mobvoi app. And Yes, I'm on last version of system... PWDD.190617.059 Any other ideas? Hello, Please reset the watch to factory settings and then try activating esim. Hope this would h...
by Mobvoi
Fri Jun 12, 2020 10:01 am
Forum: TicWatch Pro 4G/LTE
Topic: Calls not being notified on Pro
Replies: 7
Views: 1499

Re: Calls not being notified on Pro

Hello, When the watch is connected to Bluetooth, in order to extend battery life, the watch's independent 4G functionality is disabled. At this time, the watch number cannot be used to answer the call from the watch or use data. (meaning Wifi or Bluetooth connection will be required.) When the Bluet...
by Mobvoi
Thu Jun 11, 2020 10:18 am
Forum: TicWatch Pro
Topic: Problem with Google assistant in Ticwatch Pro 2020
Replies: 6
Views: 4267

Re: Problem with Google assistant in Ticwatch Pro 2020

Hello,

Please try this: Uninstall the latest Google app update on your phone. Until Google updates wearOS, you'd better not update google app on your phone. You can also disable auto-update in the play store so that it doesn't update.

Let us know if that fixes the problem, thanks!

Best,

Mobvoi