Hello dear all TicWatch Users🥰 , Recently, we have received feedback that the sleep tracking has been recorded and displayed segmentally with #TicSleep💤 . Here, we would like to provide the explanation: the current measuring method for TicSleep is that, if you have a non-sleeping period (over 15 min...

Hello dear all TicWatch Users🥰 , Recently, we have received feedback that the sleep tracking has been recorded and displayed segmentally with #TicSleep💤 . Here, we would like to provide the explanation: the current measuring method for TicSleep is that, if you have a non-sleeping period (over 15 min...

Dear TicWatch Users, We recently received feedback regarding the issue that Google Fit cannot bind with Mobvoi App successfully, which might be shown as“The app is blocked” on your Mobvoi app. We are taking urgent contact with Google and fixing this problem right now. 🔧 Sincere apologies for any con...

👾 Your favourite apps #TicExercise 3.0 and #TicSleep 2.0 just got updated with a brand new UI design and impressive new features. Let’s have a look at what’s new! 🥳 - 【TicExercise 3.0 】✨ 👉 Running Lap Counter 🏃‍♀️ 🏃‍♂️ 💨 Automatic lap number reminder when you achieve a new lap. Applies to Outdoor ru...

👾 Your favourite apps #TicExercise 3.0 and #TicSleep 2.0 just got updated with a brand new UI design and impressive new features. Let’s have a look at what’s new! 🥳 - 【TicExercise 3.0 】✨ 👉 Running Lap Counter 🏃‍♀️ 🏃‍♂️ 💨 Automatic lap number reminder when you achieve a new lap. Applies to Outdoor ru...

Unfortunately google has disabled pay for wear os in most countries. Nobody knows why they did that, but currently there are only 11 countries where you can use google pay on the watch, even if your countrie supports google pay on phones. I live in belgium and can't use pay on my watch neither, but...

Hi - I encountered the same problem on my 1 week old Ticwatch Pro 2020. I had never had it run down below 15% but this time it drained to the point where it shut off. I put it on the charger for some 30min, hoping to get some juice out of it, but nothing, never cam on. I then took off charger and h...

Hello, Please reset the watch to factory settings and see whether the problem is solved. If the device still does not work normally, there is likely an issue with the watch itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your ...

So uninstall the Google app updates on my phone, then my watch will allow the install of the updated Wear OS Phone app? Sorry, trying to understand. Because the Wear OS Phone app downloads but fails during install, and I mean specifically the phone app not Wear OS app. Hi, I'm sorry this problem ha...

Hi,

It's 22mm, genuine leather or silicone strap (interchangeable),


Best,

Mobvoi