Search found 242 matches

by Mobvoi
Thu Apr 29, 2021 9:57 am
Forum: Mobvoi Activities
Topic: 【TicSleep segmented sleep tracking Explanation】
Replies: 2
Views: 698

【TicSleep segmented sleep tracking Explanation】

Hello dear all TicWatch Users🥰 , Recently, we have received feedback that the sleep tracking has been recorded and displayed segmentally with #TicSleep💤 . Here, we would like to provide the explanation: the current measuring method for TicSleep is that, if you have a non-sleeping period (over 15 min...
by Mobvoi
Thu Apr 29, 2021 9:57 am
Forum: Mobvoi Activities
Topic: 【TicSleep segmented sleep tracking Explanation】
Replies: 0
Views: 346

【TicSleep segmented sleep tracking Explanation】

Hello dear all TicWatch Users🥰 , Recently, we have received feedback that the sleep tracking has been recorded and displayed segmentally with #TicSleep💤 . Here, we would like to provide the explanation: the current measuring method for TicSleep is that, if you have a non-sleeping period (over 15 min...
by Mobvoi
Mon Apr 26, 2021 9:34 am
Forum: General
Topic: 【Google Fit cannot bind with Mobvoi App】
Replies: 32
Views: 8953

【Google Fit cannot bind with Mobvoi App】

Dear TicWatch Users, We recently received feedback regarding the issue that Google Fit cannot bind with Mobvoi App successfully, which might be shown as“The app is blocked” on your Mobvoi app. We are taking urgent contact with Google and fixing this problem right now. 🔧 Sincere apologies for any con...
by Mobvoi
Mon Apr 26, 2021 9:30 am
Forum: Mobvoi Activities
Topic: Updates of TicExercise 3.0 and TicSleep 2.0
Replies: 0
Views: 451

Updates of TicExercise 3.0 and TicSleep 2.0

👾 Your favourite apps #TicExercise 3.0 and #TicSleep 2.0 just got updated with a brand new UI design and impressive new features. Let’s have a look at what’s new! 🥳 - 【TicExercise 3.0 】✨ 👉 Running Lap Counter 🏃‍♀️ 🏃‍♂️ 💨 Automatic lap number reminder when you achieve a new lap. Applies to Outdoor ru...
by Mobvoi
Mon Apr 26, 2021 9:24 am
Forum: Mobvoi News & Events
Topic: Updates of TicExercise 3.0 and TicSleep 2.0
Replies: 0
Views: 621

Updates of TicExercise 3.0 and TicSleep 2.0

👾 Your favourite apps #TicExercise 3.0 and #TicSleep 2.0 just got updated with a brand new UI design and impressive new features. Let’s have a look at what’s new! 🥳 - 【TicExercise 3.0 】✨ 👉 Running Lap Counter 🏃‍♀️ 🏃‍♂️ 💨 Automatic lap number reminder when you achieve a new lap. Applies to Outdoor ru...
by Mobvoi
Fri Jun 19, 2020 8:48 am
Forum: TicWatch Pro 4G/LTE
Topic: Google Pay app missing
Replies: 5
Views: 3173

Re: Google Pay app missing

Unfortunately google has disabled pay for wear os in most countries. Nobody knows why they did that, but currently there are only 11 countries where you can use google pay on the watch, even if your countrie supports google pay on phones. I live in belgium and can't use pay on my watch neither, but...
by Mobvoi
Thu Jun 18, 2020 3:34 pm
Forum: TicWatch Pro 4G/LTE
Topic: TicWatch Pro 4G won't charge / turn on
Replies: 6
Views: 5643

Re: TicWatch Pro 4G won't charge / turn on

Hi - I encountered the same problem on my 1 week old Ticwatch Pro 2020. I had never had it run down below 15% but this time it drained to the point where it shut off. I put it on the charger for some 30min, hoping to get some juice out of it, but nothing, never cam on. I then took off charger and h...
by Mobvoi
Wed Jun 17, 2020 8:49 am
Forum: TicWatch Pro
Topic: TicWatch Pro has stopped working
Replies: 3
Views: 1895

Re: TicWatch Pro has stopped working

Hello, Please reset the watch to factory settings and see whether the problem is solved. If the device still does not work normally, there is likely an issue with the watch itself. If your device is eligible for a warranty replacement, please submit a warranty request at support.mobvoi.com. If your ...
by Mobvoi
Fri Jun 12, 2020 3:12 pm
Forum: TicWatch Pro
Topic: Wear OS Phone update not installing
Replies: 5
Views: 2429

Re: Wear OS Phone update not installing

So uninstall the Google app updates on my phone, then my watch will allow the install of the updated Wear OS Phone app? Sorry, trying to understand. Because the Wear OS Phone app downloads but fails during install, and I mean specifically the phone app not Wear OS app. Hi, I'm sorry this problem ha...
by Mobvoi
Fri Jun 12, 2020 1:04 pm
Forum: TicWatch Pro
Topic: Size of wrist strap
Replies: 1
Views: 1025

Re: Size of wrist strap

Hi,

It's 22mm, genuine leather or silicone strap (interchangeable),


Best,

Mobvoi