Search found 3 matches

by SadMobvoiFan
Wed Jan 16, 2019 9:51 pm
Forum: General
Topic: Disappointing support from Mobvoi
Replies: 22
Views: 12489

Re: Disappointing support from Mobvoi

Hi Staceman, I recently had a drama with Mobvoi return exchange process so I came to this thread. I then realised I am not the only one experiencing the immaturity of mobvoi's after sale support and their poor issue management process. I was like you, bought a Ticpods from them, it's faulty, and ins...
by SadMobvoiFan
Wed Jan 16, 2019 1:41 pm
Forum: General
Topic: Disappointing support from Mobvoi
Replies: 22
Views: 12489

Re: Disappointing support from Mobvoi

If there is a supervisor or manager reading this, could I please have your attention on support request 120920 ? Please have a good read of the associated chats as well. I am trying to escalate this issue which has been on going for more than a month, but not sure how to escalate. So I am here on th...
by SadMobvoiFan
Wed Jan 16, 2019 11:57 am
Forum: General
Topic: Contacting a supervisor or case manager for support more than a month
Replies: 0
Views: 679

Contacting a supervisor or case manager for support more than a month

I have a support ticket that I was to escalate to a supervisor or manager to handle my issue.

Support ticket 120920

If there is a manager or supervisor reading this, please read my case and get back to me.

Thank you.