Search found 6 matches

by 9k2/s53co
Sat Jun 20, 2020 5:48 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 80
Views: 36229

Re: Ticwatch Pro won't charge

Hi 9k2/s53co, We are really very sorry for the issue you currently facing but seems like you used fast charging dock for updated charging Cradle. For your note updated charging doesn't support fast charging as previous one. Please apply for replacement charging Cradle through support@mobvoi.com and...
by 9k2/s53co
Sun Jun 14, 2020 6:54 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 80
Views: 36229

Re: Ticwatch Pro won't charge

[/quote] Hi, just received my TicWatch PRO back from repair centre. They replaced charging cradle. How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated) Thanks, Tomi. [/quote] Hi 9k2/s53co, New charging Crad...
by 9k2/s53co
Sat May 09, 2020 2:58 pm
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 80
Views: 36229

Re: Ticwatch Pro won't charge

Hi tjggriffin1, We now provide upgraded charging cradle that supports more voltage and ampear's, Therefore Please create a warranty ticket based on your issue to get a replacement charging cradle in the below link. https://support.mobvoi.com/ Aathif Mahir Mobvoi Global Moderator Hi, just received m...
by 9k2/s53co
Tue Nov 05, 2019 10:29 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 80
Views: 36229

Re: Ticwatch Pro won't charge

Hi tjggriffin1, We now provide upgraded charging cradle that supports more voltage and ampear's, Therefore Please create a warranty ticket based on your issue to get a replacement charging cradle in the below link. https://support.mobvoi.com/ Aathif Mahir Mobvoi Global Moderator Hi, just received m...
by 9k2/s53co
Wed Apr 24, 2019 7:53 am
Forum: TicWatch Pro
Topic: Mobvoi PRO disconnecting from App on iPhone
Replies: 3
Views: 1285

Re: Mobvoi PRO disconnecting from App on iPhone

Hi Zoran81 thanks for reply; WearOS is running in the background all the time, as well as Mobvoi app.... I am not sure what permissions you talk about, but if permission is the problem, then watch would never "talk" to Mobvoi app, I guess ? As already said, WearOS sees my watch connected with no pro...
by 9k2/s53co
Mon Apr 22, 2019 8:23 am
Forum: TicWatch Pro
Topic: Mobvoi PRO disconnecting from App on iPhone
Replies: 3
Views: 1285

Mobvoi PRO disconnecting from App on iPhone

Hello, being owner of Mobvoi PRO for about two weeks now...Happy with it, however I notice frequent disconnect from Mobvoi application on my iPhone... I see watch connected in Wear OS application, while Mobvoi show Disconnected at the same time...Restarting application doesn't help, only way to get ...