Search found 385 matches

by Aathif Mahir
Fri Jul 03, 2020 9:30 am
Forum: TicWatch Development
Topic: Companion App for TicWatch 2
Replies: 0
Views: 358

Companion App for TicWatch 2

Hi, Friends Unfortunately, Our TicWear Global App is not available in Play Store for while now. In that case you'll need to download the app from our website to keep using it. Android Version : Mobvoi.com - Scroll all the way down - Expand Product and Services Tab - Tap on TicWear Global to download...
by Aathif Mahir
Sat Jun 20, 2020 1:07 am
Forum: TicPods 2/Pro
Topic: Battery bug
Replies: 12
Views: 6251

Re: Battery bug

Hi Friends, Those who are experiencing earbuds charging issue, please wipe the charging case connectors every now and then. Hopefully that'll fix the issue. Aathif Mahir Mobvoi Lead Moderator Hi, How can i do that ? Best regards Eric Hi eric, Please wipe the connectors on your buds and connection p...
by Aathif Mahir
Sat Jun 20, 2020 1:05 am
Forum: TicWatch Pro
Topic: Ticwatch pro 2020 Heart rate
Replies: 1
Views: 263

Re: Ticwatch pro 2020 Heart rate

Hello, a new owner of ticwatch pro 2020 here. Before this had my Ticwatch E for a number of years. I realised that my Pro stops measuring my HR shortly after i turn of essential mode. The watch is on latest fw and wear os. Let me explain. I use my watch through the day, (with 24h HR tracking enable...
by Aathif Mahir
Sat Jun 20, 2020 1:00 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 75
Views: 32153

Re: Ticwatch Pro won't charge

Hi, just received my TicWatch PRO back from repair centre. They replaced charging cradle. How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated) Thanks, Tomi. Hi 9k2/s53co, New charging Cradle voltage is sam...
by Aathif Mahir
Sat Jun 20, 2020 12:59 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 75
Views: 32153

Re: Ticwatch Pro won't charge

Hi, just received my TicWatch PRO back from repair centre. They replaced charging cradle. How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated) Thanks, Tomi. [/quote] Hi 9k2/s53co, New charging Cradle volta...
by Aathif Mahir
Fri Jun 19, 2020 11:48 pm
Forum: TicWatch Pro
Topic: Change the Google Assistant for Alexa
Replies: 1
Views: 88

Re: Change the Google Assistant for Alexa

Is it possible to change the Google Assistant for Alexa in a TicWatch Pro 2020? Is Mobvoi planning to enable this feature in the future? Thanks in advance. Regards Hi giu, Unfortunately, there's option to change the assistant up until now but will share your feedback to relevant team on changing as...
by Aathif Mahir
Fri Jun 19, 2020 1:38 pm
Forum: TicPods 2/Pro
Topic: Tic pods ANC cutting out
Replies: 1
Views: 78

Re: Tic pods ANC cutting out

Just got my new tic pods ANC today and the left pod keeps cutting in and out. The right pod is mostly good but it does cut in and out as well. I have tried forgetting and resynchronization but that didn't help. Currently running pixel 3 Android 11. No issues with any other Bluetooth earbuds. :( Hi ...
by Aathif Mahir
Mon Jun 15, 2020 5:00 pm
Forum: Mobvoi Activities
Topic: Father's Day - Special Giveaway
Replies: 0
Views: 1377

Father's Day - Special Giveaway

https://lh3.googleusercontent.com/pw/ACtC-3ddvmCv_Qu81z4My1HtC1rO_dpokJaL7bGnUdwBS1r8qvoesZH_31-XaT72dQY_34nmnIQsyX7fQKtWhXn8M5rXYgtTwbyb1VG90X9jQ1U5zK5LCAsogcf6vZQZw6FbU2BZPnOHbFu9AAXag9CuLYCF=w1080-h1350-no?authuser=0 https://lh3.googleusercontent.com/pw/ACtC-3eN3Lixm680m6wWNoVpAWInRI--RwHxP8p11S...
by Aathif Mahir
Fri May 15, 2020 2:27 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 19303

Re: Steps Vs distance

Hi Friends,

We are looking into this issue, as far as your suggestion. We'll share the feedback to relevant team to have an option to customize the stride.

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Fri May 15, 2020 2:24 pm
Forum: TicWatch Pro
Topic: Watch does not ring
Replies: 5
Views: 496

Re: Watch does not ring

hhirsh wrote:
Fri May 15, 2020 12:33 pm
My watch is synced to my phone, however it does not ring when I receive calls. How can I fix this.
Hi hhirsh,

Make sure to double check the volume settings on your TicWatch and let us know issue is still persists.

Aathif Mahir
Mobvoi Lead Moderator