Search found 576 matches

by Aathif Mahir
Thu Dec 23, 2021 6:28 pm
Forum: TicWatch Pro 3 & Ultra
Topic: Syncing all data to Google Fit or use Google Fit standalone?
Replies: 9
Views: 2145

Re: Syncing all data to Google Fit or use Google Fit standalone?

Hi Friends,

We finally fixed the issue with Google Fit and Mobvoi App Syncing Issue, Please Unbind your Google Account from Mobvoi App and Rebind again

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Thu Dec 23, 2021 6:26 pm
Forum: TicWatch Pro 3 & Ultra
Topic: Pro 3 Ultra OTA update
Replies: 5
Views: 2364

Re: Pro 3 Ultra OTA update

Hi, On Facebook, there is an announcement about a new OTA update for Pro 3 Ultra watches. https://www.facebook.com/groups/2952679438107711/posts/6670913846284233/?__cft__[0]=AZWpprMABIY9cjHBPEg8fRVWhtApjxQL81RorwnsJ72AwOo1sgn79B2FeiyjRNDjrMf1iJTNMN2dq_zXuSP-g0jOxDSZwpi4oJT1Q_VUgHnRodwQstQXI5Ez85W6y...
by Aathif Mahir
Thu Dec 23, 2021 6:25 pm
Forum: TicWatch Pro 3 & Ultra
Topic: Unable to config APN for internet connection on Ticwatch Pro 3 ultra LTE
Replies: 4
Views: 954

Re: Unable to config APN for internet connection on Ticwatch Pro 3 ultra LTE

Hi Friends,

We are really very sorry for the issue you'll facing with APN Settings, Will share with our engineers and get a feedback back as soon as possible

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Sun Dec 19, 2021 9:42 am
Forum: TicWatch Pro 3 & Ultra
Topic: Google pay something went wrong...
Replies: 9
Views: 2728

Re: Google pay something went wrong...

Dear colleagues, I'm facing the same issue... I bought a Pro 3 to be used in Brazil, where Google Pay is already supported in Android and Wear OS devices... I have it working fine on my phone but unfortunately not on the watch, where it takes an infinite loop, always coming back to the initial setu...
by Aathif Mahir
Sun Dec 19, 2021 9:36 am
Forum: TicWatch Pro 3 & Ultra
Topic: Help.. Watch Notifications Take Away Phone Notifications
Replies: 4
Views: 915

Re: Help.. Watch Notifications Take Away Phone Notifications

Yes it only happens in my car. Yes the car has an infotainment system. In all other situations, both the watch and the phone chime when a text message is received. Also with my old Pro2020 the phone still made the notification chime when I received a text message in the car. So what can I do about ...
by Aathif Mahir
Sun Dec 19, 2021 9:34 am
Forum: TicWatch Pro 3 & Ultra
Topic: Step Counter
Replies: 35
Views: 11457

Re: Step Counter

Hi All,

Seems like many of you'll experience high step count, therefore will share this with our engineers for further diagnosis

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Sat Dec 18, 2021 10:07 am
Forum: TicWatch Pro 3 & Ultra
Topic: Ticwatch pro 3 Ultra gps issues
Replies: 11
Views: 2742

Re: Ticwatch pro 3 Ultra gps issues

skubi23t wrote:
Wed Dec 15, 2021 10:18 am
Do you plan to release the fix before the NYE or after? I know some people got OTA-beta
Hi skubi23t,

The Next OTA is expected to arrive in January but still there's no hard date and time yet.

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Sat Dec 18, 2021 10:05 am
Forum: TicWatch Pro 3 & Ultra
Topic: Automatic measurement of stress and SpO2 is interrupted throughout the day and not continued until manually restarted
Replies: 9
Views: 2248

Re: Automatic measurement of stress and SpO2 is interrupted throughout the day and not continued until manually restarte

skubi23t wrote:
Thu Dec 16, 2021 5:05 pm
When this OTA will be released?
Hi skubi23t,

The next OTA is expected to arrive in January but there's no hard date and time yet.

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Sat Dec 18, 2021 10:04 am
Forum: TicWatch Pro 3 & Ultra
Topic: Can't change watch image on ticwatch pro 3 GPS
Replies: 2
Views: 2810

Re: Can't change watch image on ticwatch pro 3 GPS

Hi fipbento,

Thanks for reporting this issue, will share with our engineers for further solution on this issue

Aathif Mahir
Mobvoi Lead Moderator
by Aathif Mahir
Sat Dec 18, 2021 10:01 am
Forum: TicWatch Pro 3 & Ultra
Topic: Help.. Watch Notifications Take Away Phone Notifications
Replies: 4
Views: 915

Re: Help.. Watch Notifications Take Away Phone Notifications

Hey... I like the new notification sound on the watch, but when I am in the car and receive a text message, the watch notifies me, but silences the notifications on the phone. I have a samsung Note 10+ Any help is appreciated. If I can't resolve this, I will have to return the watch Hi bfleissner, ...