Search found 26 matches

by Emsiger
Wed May 27, 2020 9:51 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

I personally started this discussion on 03.05.2019, more than 1 year ago. A lot of example were provided to the Mods and to the Mobvoi customer service team. Unfortunately nothing happened till now, and more than one year is gone already. The issue still exist and If I read the statement from the Mo...
by Emsiger
Sat Jan 04, 2020 11:14 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Even 8 month's already.... :shock:
by Emsiger
Fri Jan 03, 2020 10:26 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear all,

exactly after 6 month from my first post to this issue, I would like to ask for an update here.
Does anything was implemented new, or changed in the meantime, to solve the problem finally?
I personally could not realize any changes and the problem still persist

brgds emsiger
by Emsiger
Sun Oct 06, 2019 4:33 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear Aathif and Moderators, by coincident I found out the following and I would like to share it with you. First of all we talk about to different apps, which belongs to this problem. 1) *Tic exercise* in German *Tic Übung* recognized the step length according to the data in my profil very well. Pls...
by Emsiger
Thu Oct 03, 2019 10:45 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear garrywadams, thx for your honest feedback in this matter. I understand that a quick software change is not always easy but I would like to ask you, for possible news here? Even if you say *The algorithm that determines your stride length is hard-coded into the software*, in my opinion the probl...
by Emsiger
Mon Sep 02, 2019 10:50 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear Aathif,
Thx for your feedback, but it does not answering any of my questions.
Brgds Emsiger
by Emsiger
Sun Sep 01, 2019 6:05 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear Aathif, dear Moderator`s, dear Mobvoi Team, I personally opened this threat beginning of Mai 2019 and the issue still persist. Till now we got no desent feedback, except to be patient and the issue is under investigation. What I like to know now: - does anybody from the mobvoi team could reprod...
by Emsiger
Wed Aug 14, 2019 11:08 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

@ Aathif, sorry for the late reply. Here are the requested information, - Phone model and system version: HUAWEI Mate 20 Pro, Android Version 9, EMUI 9.1.0 - Wear OS app version: 2.26.0.260128045.gms - Ticwatch build number: PWDD.190617.007 Pls keep me up to date concerning the issue. @ garrywadams ...
by Emsiger
Mon Aug 05, 2019 1:04 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

Dear Mobvoi team and moderator, is there an outcome already available? As you sad...the problem is under investigation, I would like to see some feedback from your side.
Brgds Emsiger
by Emsiger
Thu Jul 18, 2019 9:57 pm
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 51
Views: 22212

Re: Steps Vs distance

dear mods, is there any feedback available from your side, concerning the discrepancies I mentioned several times and documented with several screen shots as you requested. I like to know what went wrong here, or maybe my ticwatch pro does not work properly and I have to request a warranty. There ar...