Search found 220 matches

by garrywadams
Sat Apr 04, 2020 5:38 pm
Forum: TicPods 2/Pro
Topic: Sound flicker between pods
Replies: 3
Views: 1777

Re: Sound flicker between pods

Do you have an active support ticket on this issue? I'd like to check with support on it. I have experienced the same on my TP2P as well. It sounds like a Bluetooth sync issue between pods. I'm curious to hear what the status of the issue is.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sat Apr 04, 2020 4:09 am
Forum: TicWatch S2 & E2
Topic: S2 face on during charging?
Replies: 1
Views: 33

Re: S2 face on during charging?

That sounds like the Wear charging widget.

Was it something like this:
https://play.google.com/store/apps/deta ... gingwidget

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sat Apr 04, 2020 4:02 am
Forum: Community FAQs
Topic: Heart rate readings just stopped
Replies: 3
Views: 29

Re: Heart rate readings just stopped

Your watch doesn't store the data locally in most cases. It collects the data and uploads it to your Mobvoi account and to any services that you have authorized (such as Google Fit). Do you have the Mobvoi app installed on your phone? You can always view your data there. If there is data in the Mobv...
by garrywadams
Fri Apr 03, 2020 11:52 pm
Forum: TicWatch Pro
Topic: TicSleep
Replies: 21
Views: 4712

Re: TicSleep

Okay, I received some additional clarification on this. The Google Fit sync was enabled with a back end service update. Version 1.7 of TicSleep is the current version available in the Play store. No update should be necessary to the app. Version 1.8 is an internal development version that has not be...
by garrywadams
Fri Apr 03, 2020 2:28 am
Forum: TicWatch Pro
Topic: TicSleep
Replies: 21
Views: 4712

Re: TicSleep

FWIW, the first date I have sleep data showing up in Google Fit is March 13. Whatever the update was, it was released that week.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Fri Apr 03, 2020 2:23 am
Forum: TicWatch Pro
Topic: TicSleep
Replies: 21
Views: 4712

Re: TicSleep

Looks like I have some misinformation. I, too am running version 1.7 and sync is working for me. I've reached back out to confirm the correct app versions required for this to work. The screenshot below is from my TicWatch Pro 4G:
screen-1.png
screen-1.png (24.02 KiB) Viewed 44 times
-garrywadams
Mobvoi Global Moderator
by garrywadams
Thu Apr 02, 2020 1:58 am
Forum: TicWatch Pro
Topic: TicSleep
Replies: 21
Views: 4712

Re: TicSleep

TicSleep version 1.8 is required for Google Fit sync of sleep data.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Thu Apr 02, 2020 1:40 am
Forum: TicWatch Pro
Topic: TicSleep
Replies: 21
Views: 4712

Re: TicSleep

I'm checking with the software development team to confirm which app versions are required for this new functionality. I'll let you know as soon as they confirm.

Thanks,
-garrywadams
Mobvoi Global Moderator
by garrywadams
Thu Apr 02, 2020 1:33 am
Forum: TicWatch Pro 4G/LTE
Topic: Google Assistant does not do speech
Replies: 4
Views: 219

Re: Google Assistant does not do speech

Next step is to try a factory reset. Does google assistant work properly after a reset of the watch?

-garrywadams
Mobvoi Global Moderator
by garrywadams
Thu Apr 02, 2020 1:31 am
Forum: TicWear Reviews
Topic: Don't Buy the TicWatch Pro!
Replies: 1
Views: 19

Re: Don't Buy the TicWatch Pro!

sljohnson84, I'm sorry to hear about your experience. I can say that as a TicWatch Pro owner, a TicWatch Pro 4G owner, and someone who has several friends and family with Mobvoi products, this does not line up with a typical customer experience. The TWP is a pretty robust device. Please PM my your s...