Search found 266 matches

by garrywadams
Thu Jul 02, 2020 11:17 pm
Forum: TicPods Free
Topic: TICPODS FREE Battery Drain
Replies: 2
Views: 2782

Re: TICPODS FREE Battery Drain

This sounds like a defect. I have 2 pairs of TicPods Free and they both last for hours on a charge.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Mon Jun 29, 2020 1:56 pm
Forum: Community FAQs
Topic: No dispatch email or confirmation of payment?
Replies: 1
Views: 27

Re: No dispatch email or confirmation of payment?

Aimee, Did you receive an order number or confirmation on the site? You should have received a confirmation email as well. Could it be that there was a typo in the email address you entered in the order form? I've ordered several items off of the Mobvoi store/website and the email confirmation usual...
by garrywadams
Mon Jun 29, 2020 1:40 pm
Forum: TicWatch Pro
Topic: Strap issues...
Replies: 1
Views: 163

Re: Strap issues...

Stu, Can you share a picture of the hole? Could it be that the pin is bent and that's what is causing it to pop out? It seems more likely that the issue is with the strap than the watch body itself. The poly-carbonate body is much more durable than the pin that holds the strap in place. Replacement ...
by garrywadams
Fri Jun 26, 2020 12:45 pm
Forum: Community FAQs
Topic: TicWatch Pro 2020 bezel
Replies: 1
Views: 39

Re: TicWatch Pro 2020 bezel

This should not happen. Please send a warranty support request to support@mobvoi.com.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Fri Jun 26, 2020 3:20 am
Forum: TicWatch Pro
Topic: Longer strap length options
Replies: 2
Views: 186

Re: Longer strap length options

Stephen,
If you are not happy with the OEM band the TicWatch Pro is compatible with any 22mm watch band. I actually purchased an all-silicone band for my TWP 4G because I liked the look of it better. Most replacement watch bands are about $10 on Amazon.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sun Jun 07, 2020 2:24 pm
Forum: TicWatch Pro 4G/LTE
Topic: Mobvoi app Play Store Urgent!!
Replies: 4
Views: 524

Re: Mobvoi app Play Store Urgent!!

Google temporarily removed the Mobvoi app from the Play Store earlier this year, but it was quickly restored. It should be available for download.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sun Jun 07, 2020 2:22 pm
Forum: TicWatch Pro 4G/LTE
Topic: How to Sync Tic Exercise with Stava
Replies: 3
Views: 364

Re: How to Sync Tic Exercise with Stava

sharmeshm,
Glad you were able to figure it out.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sun Jun 07, 2020 2:20 pm
Forum: TicWatch Pro 4G/LTE
Topic: Pleasantly surprised with pro 4g!
Replies: 3
Views: 275

Re: Pleasantly surprised with pro 4g!

glenner05,
Thanks for your feedback! Many users are quick to ask questions or complain when there is an issue, but it is great to hear from the "silent majority" of happy customers that are gong about their day and enjoying their devices.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sun Jun 07, 2020 2:17 pm
Forum: TicWatch Pro 4G/LTE
Topic: Can't install TicSleep
Replies: 4
Views: 1284

Re: Can't install TicSleep

jschaft1, Please try restarting the watch and re-launching the Play Store. Also, check that your apps are all up to date, particularly Google Play services and the Wear OS app. If nothing above helps, please do a factory reset on the watch and ensure that all pre-installed apps are up to date before...
by garrywadams
Sun Jun 07, 2020 2:10 pm
Forum: TicWatch Pro 4G/LTE
Topic: Low battery life (1 month)
Replies: 2
Views: 175

Re: Low battery life (1 month)

alexpardos, The TWP 4G is rated for 5 to 30 days of battery. It helps to understand how these numbers are achieved. By default the watch will revert from "Smart" mode to "Essential" mode when the battery reaches 15%. This typically happens around day 2 of use. You can usually get another 3 days of "...