Search found 482 matches

by garrywadams
Sat Oct 23, 2021 4:03 am
Forum: TicWatch Pro 3 & Ultra
Topic: Ticwatch Pro Ultra back light
Replies: 1
Views: 84

Re: Ticwatch Pro Ultra back light

I believe the setting is in the essential mode app.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Sat Oct 23, 2021 3:58 am
Forum: TicWatch Pro 3 & Ultra
Topic: how long does it last on full charge?
Replies: 1
Views: 44

Re: how long does it last on full charge?

The first few days it is typical to burn through the battery faster than normal. With updates, app installs, and initial sync, battery usage doesn't usually normalize until you've run it for a few days. That's been my experience at least. If you're still not getting a full 2 or 3 days out of it afte...
by garrywadams
Thu Oct 21, 2021 11:43 pm
Forum: TicWatch Pro 3 & Ultra
Topic: Swimming with ticwatch Pro 3
Replies: 2
Views: 100

Re: Swimming with ticwatch Pro 3

The watch is waterproof. However, touch screens respond to water. If sounds like the screen was registering the water touching the screen. Have you tried locking the screen before getting it wet or putting it in theater mode?

-garrywadams
Mobvoi Global Moderator
by garrywadams
Thu Oct 21, 2021 12:01 am
Forum: TicWatch Pro 3 & Ultra
Topic: Trasferimento foto su tic watch pro 3 ultra
Replies: 1
Views: 85

Re: Trasferimento foto su tic watch pro 3 ultra

What do you plan to do with those photos on the watch? You can transfer files between the watch and the phone, but without an app to view the photos on the watch, they won't do much good. Are you looking for a way to turn a photo into a watchface, or actually transfer pictures to the watch for viewi...
by garrywadams
Wed Oct 20, 2021 11:54 pm
Forum: TicWatch Pro 3 & Ultra
Topic: Fails to track GPS without phone nearby
Replies: 2
Views: 115

Re: Fails to track GPS without phone nearby

This is a known limitation of Wear OS. The watch will prefer location data from your phone in order to preserve battery, but location data from the phone is not frequent enough for reliable workout tracking, so you get inconsistent results when your watch is connected to the phone over Bluetooth whi...
by garrywadams
Tue Oct 19, 2021 3:00 am
Forum: TicWatch Pro 3 & Ultra
Topic: Cannot pair with new Ultra
Replies: 3
Views: 235

Re: Cannot pair with new Ultra

Sounds like a software issue with the watch. Please open a support ticket with support@mobvoi.com for further assistance.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Mon Oct 18, 2021 3:44 am
Forum: TicWatch Pro 3 & Ultra
Topic: What happened to new Mods?
Replies: 2
Views: 210

Re: What happened to new Mods?

We do read every post before approving, but the forums aren't moderated by Mobvoi directly. We have moderators in Asia and I'm based in the US. There aren't many of us, though, and sometimes it does take a little time to get through all of the new posts, particularly when a new device (like the Pro ...
by garrywadams
Mon Oct 18, 2021 3:34 am
Forum: TicWatch Pro 4G/LTE
Topic: Ticwatch Pro 4 Random Restart
Replies: 1
Views: 267

Re: Ticwatch Pro 4 Random Restart

First thing to try would be a factory reset and re-pair with your phone. If you're still experiencing the same issues, please reach out to support@mobvoi.com for additional assistance.

Thanks.

-garrywadams
Mobvoi Global Moderator
by garrywadams
Mon Oct 18, 2021 3:32 am
Forum: TicWatch Pro 3 & Ultra
Topic: Very inaccurate results using Strava
Replies: 2
Views: 536

Re: Very inaccurate results using Strava

In my experience (many Wear OS watches I've used), GPS tracking works best when the watch is NOT paired with the phone. When paired with the phone, the watch will pull location data from the phone, and it does not pull as often as it does when using the built-in GPS. If your phone is with you while ...
by garrywadams
Mon Oct 18, 2021 3:25 am
Forum: TicWatch C2 & C2+
Topic: n00b question!
Replies: 1
Views: 221

Re: n00b question!

There are charging pins on the dock that must align with the under-side of the watch for it to charge. When the watch makes contact with the charger, you will see an indicator on the screen. If the watch is on, the icon looks like a little lightning bolt in the top-center of the screen. If the watch...