Search found 5 matches

by alexigor93
Thu Sep 19, 2019 9:44 am
Forum: TicWatch Pro
Topic: Ticwatch Pro - user experience problems
Replies: 12
Views: 1013

Re: Ticwatch Pro - user experience problems

They don't care at all about costumers! There are serious issues 5 months old and they keep saying to wait, not to mention the lack of features. When they launched the ticwatches S2 and E2 in january they said the sleep tracking was coming SOON, nine months has passed but it's still not available, n...
by alexigor93
Wed Sep 04, 2019 9:26 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 39
Views: 5001

Re: Steps Vs distance

This is getting absurd. 250€ device and it can't even count distance properly. All you need to do is correcting a stupid algorithm.
More than four months has passed since the first post and we still don't have any news. At least tell us that you don't care at all!
by alexigor93
Wed Aug 14, 2019 7:24 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 39
Views: 5001

Re: Steps Vs distance

alexigor93, I'm new to the Moderators group. Let me check with the support team and see where this issue is at. In the meantime, can you answer a couple of questions? Which app is showing a higher value, Google Fit, or Mobvoi? Are steps and distance both different between apps, or are they the same...
by alexigor93
Tue Aug 13, 2019 8:26 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 39
Views: 5001

Re: Steps Vs distance

A month has passed and the problem is still not fixed.
I'm really thinking about selling the watch and buying a samsung one since Mobvoi is not offering any support for a 250€ device.
by alexigor93
Fri Jul 19, 2019 8:37 am
Forum: TicWatch Pro
Topic: Steps Vs distance
Replies: 39
Views: 5001

Re: Steps Vs distance

I have the same problem.
Saturday i've walked approx 23.000 steps, Google Fit measured a distance of 14km, the Mobvoi app measured 22km (totally insane).

Please fix this or at least let us decide our step lenght.