Search found 133 matches

by Sabertooth.
Sat Jan 18, 2020 2:15 pm
Forum: TicPods 2/Pro
Topic: Firmware update does not work
Replies: 1
Views: 6

Re: Firmware update does not work

I get my new TicPods 2 today and got an info about a new firmware. But if I add the TicPods into the case I see only on the phone "Connecting" and nothing happens. After some time I get the info that it does not work and I should check the case again. Any info how I can update th TicPods? Greetings...
by Sabertooth.
Sat Jan 18, 2020 2:02 pm
Forum: General
Topic: Who do I contact to get an RMA??
Replies: 1
Views: 10

Re: Who do I contact to get an RMA??

I ordered a Ticwatch Pro online from the Mobvoi site. An hour later I was able to purchase the 4G/LTE model of the watch. I tried to cancel the order by emailing support and the order was shipped out. Now the item is in transit so I want to return it on delivery. Support advised to reject it - I do...
by Sabertooth.
Fri Jan 17, 2020 3:43 pm
Forum: TicWatch Pro 4G/LTE
Topic: Sleep Data not going to phone - from TicSleep
Replies: 5
Views: 351

Re: Sleep Data not going to phone - from TicSleep

Any update from Mobvoi team Greetings! Can you provide more information such as your phone make and model? Do you have the TicSleep app (https://play.google.com/store/apps/details?id=com.mobvoi.wear.sleep.aw) installed on your TicWatch Pro? Can you also check your permissions, follow the instructio...
by Sabertooth.
Thu Jan 16, 2020 3:33 pm
Forum: TicWatch Pro 4G/LTE
Topic: Email and hidden content
Replies: 4
Views: 234

Re: Email and hidden content

Thanks, I already have notifications on in the Lock screen setting. Greetings omearas and 4heltons! Are you using gmail or another email client? Can you provide a screenshot of the hidden content message? Open the Wear OS app on your phone, tap the three dots on the upper right and select 'Take scr...
by Sabertooth.
Thu Jan 16, 2020 2:30 pm
Forum: TicWatch Pro
Topic: Watch faces missing
Replies: 16
Views: 1472

Re: Watch faces missing

I dont see/find any Ticwatch watchface on play store. Not even 1. I have tried many a times, several months. Please resolve. Regards Kuldeep Greetings kuldeepsoni0107! If you are looking using the Play Store app on your phone that is likely the problem. If using the phone, use the phones internet b...
by Sabertooth.
Tue Jan 14, 2020 2:04 pm
Forum: Community FAQs
Topic: Ticpods 2 pro China to global
Replies: 2
Views: 51

Re: Ticpods 2 pro China to global

I won a ticpods 2 pro Chinese version .I don't know Chinese and want to change to global version so that I can use word command .any chance to do that pleasw Greetings kmyohtet86! We can't really help much with this in the forum so, please, direct this query to support@mobvoi.com. There can be a co...
by Sabertooth.
Tue Jan 14, 2020 2:00 pm
Forum: TicWatch Pro 4G/LTE
Topic: Email and hidden content
Replies: 4
Views: 234

Re: Email and hidden content

I receive all my messages (SMS etc.) complete, but when I receive email I only receive info about the sender and subject, ad the message says "hidden content." Not sure how to get the full message. I'm sure it has to do with a phone setting, but I cannot find any reference on how to get the full em...
by Sabertooth.
Tue Jan 14, 2020 1:51 pm
Forum: TicWatch Pro
Topic: Device not supported for TicSleep
Replies: 1
Views: 106

Re: Device not supported for TicSleep

Tried installing To Sleep on my phone (Google Pixel 3a) but got the message on the playstore that the device is not supported. Hello would be appreciated. Thanks Greetings ahasan! This is probably due to the TicSleep app being for the watch not the phone. If you access the Play Store via the phones...
by Sabertooth.
Sat Jan 11, 2020 2:31 pm
Forum: TicWatch Pro 4G/LTE
Topic: Health data - tichealth, sleep etc
Replies: 1
Views: 148

Re: Health data - tichealth, sleep etc

Hello, is there a website/service where I can review, download/delete the data that is captured (excludes the mobvoi app) by the smartwatch ? thank you Greetings rmandrad! The specifics of managing your data can be seen in the Mobvoi app. Open the Mobvoi app, Tap the Account (person) icon on the bo...
by Sabertooth.
Fri Jan 10, 2020 2:35 pm
Forum: TicWatch S & E
Topic: E shut down and now won't charge
Replies: 2
Views: 103

Re: E shut down and now won't charge

Watch is 2 years old. Was at 35% but suddenly just shut down. Couldn't turn on. Put on charger, got stuck on lightning bolt for 2 days. Fiddled with button, got it turned on. Said 7%. Put on charger, circle started to go around, stopping at 7%. Never left 7% for a whole day, then shut down and stuc...