@ivanovitch May I know your current phone model, OS version, watch firmware version and Ticwear Global version?

@javierv Great! Waiting for your feedback！

Dear Ticwatch 2 users, Thank you for your patience waiting for the updates. We've released the new stable version 4.13.0! Just as before, it will be released in batches(randomly selected), therefore you will receive the update notification soon. Please feel free to download when you receive this new...

Hi guys, the latest version 4.13.0 is released in batches now, please kindly be patient.

The latest version 4.13.0 is released in batches, please upgrade to experience the new version when you receive the update reminder.

@bostjan it will be improved on latest 4.13.0, which is released in batches. You will receive the updates soon.Please kindly be patient.

@Ncode , please check your watch by settings>updates. The latest version is 4.12.0 and 4.13.0 has already been released in batches since Sep.26, hope you will receive the update soon.

@Kanga Do you know how to switch to beta version? Please turn to beta version to see if battery drain is largely. If yes, please extract logs for our further analysis. Thanks!

Hi Kanga, thank you so much for your detailed feedback! To better understand your case, can you please provide your phone model, OS version and companion version?

@maxxlerHambi , just like @javierv mentioned, please try factory reset. Have you tried to use another charging cable? If both not work, please apply for warranty at en.support.com.