have exactly the same problem. And lack of a response is fully expected - worst service company ever - no more purchases from them by me.

Watched has worked fine until I made a trip up the east coast of US (Boston). Now the watch shows a time 1 hr slow. reboot of watch and phone (multiple times) does not fix. Occasionally when playing with the ticwatch phone (android) app, hour hand on watch will shift to correct time, but then quickl...