Search found 158 matches

by samfong
Fri Dec 15, 2017 3:41 am
Forum: General
Topic: My package has been lost
Replies: 3
Views: 1606

Re: My package has been lost

Hey there,

On behalf of the team, I apologize for the delay. I'll reach out to you via email to help with this issue!
by samfong
Thu Dec 14, 2017 10:41 am
Forum: TicWatch S & E
Topic: No Shipment Updates, No Responses to Messages, What is going on?!
Replies: 3
Views: 1584

Re: No Shipment Updates, No Responses to Messages, What is going on?!

Hi! I am a Kickstarter backer as well and I have a similar problem. I have been provided with shipping details on the 24th of November, but it still reads that they have left Germany from 25th of November. I have contacted GLS (the courier service being employed) about this parcel and they have tol...
by samfong
Thu Dec 14, 2017 7:24 am
Forum: General
Topic: Where to cancel my order
Replies: 41
Views: 24714

Re: Where to cancel my order

Hi I'm in the same boat as some of these guys, I thought it was going to be a normal shopping experience, order,. Confirm, despatch and receive. I have sent few emails asking about my order and UK customs. My order is TIC12598 and I need an update please. Hey Forish, Your order has left the GLS loc...
by samfong
Thu Dec 14, 2017 7:02 am
Forum: General
Topic: When can i recive my watch
Replies: 1
Views: 1126

Re: When can i recive my watch

Hey, could you provide me with your Kickstarter email?
by samfong
Thu Dec 14, 2017 6:59 am
Forum: General
Topic: ASAP! DHL wants me to pay VAT twice !
Replies: 9
Views: 3720

Re: ASAP! DHL wants me to pay VAT twice !

I've sent an Email to support@mobvoi.com, it's been 72 hours no reply yet. The matter is urgent since I need information on the invoice, if I dont provide the information required by customs they will dispose the shipment. It will help if you'll can provide a support number to contact, it's urgent....
by samfong
Thu Dec 14, 2017 3:52 am
Forum: TicWatch S & E
Topic: Play Music (Google) shuffle option!
Replies: 1
Views: 1177

Re: Play Music (Google) shuffle option!

Hey Dawras!

Unfortunately, Google Play Music doesn't support shuffling on the watch itself. You would have to play a shuffle playlist on your phone, and then control it on your watch.

You could try the Wear Media app (you can find it on the Google Play store). It allows shuffle!
by samfong
Thu Dec 14, 2017 3:35 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 81860

Re: Track Shipping in Canada

Drethis wrote:
Wed Dec 13, 2017 6:31 pm
My tracking says that it was returned to sender. How do I get in contact with Mobvoi about this? I've tried on Kickstarter and on their support ticket system, and I haven't gotten anywhere yet with them.
Hey, what's your order number / Kickstarter email? Will help you check it out!
by samfong
Thu Dec 14, 2017 3:33 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 81860

Re: Track Shipping in Canada

Hi guys, Still waiting for my watch here in Vancouver, BC. It's been stuck in Richmond sort center since Saturday. It's wednesday end of day and I still don't have any clue what is going on. Is anyone else's watch stuck in this Canada post limbo? Hey jackie89, did you purchase the watch on our onli...
by samfong
Thu Dec 14, 2017 3:28 am
Forum: TicWatch S & E
Topic: I got the S, can I return and replace it with E?
Replies: 1
Views: 1353

Re: I got the S, can I return and replace it with E?

Hey!

Unfortunately, we cannot exchange your Ticwatch S for E, but you can apply for "return" at http://support.mobvoi.com.

Once we receive the watch, we will refund you the money, and you can proceed to purchase Ticwatch E on the Mobvoi Store (www.mobvoi.com)
by samfong
Mon Dec 11, 2017 8:36 am
Forum: General
Topic: ASAP! DHL wants me to pay VAT twice !
Replies: 9
Views: 3720

Re: ASAP! DHL wants me to pay VAT twice !

benz76 wrote:
Sat Dec 09, 2017 8:52 pm
Same pronlem here in Vietnam. DHL asked me paid tax and fees. Pls advice should i pay to get the watch?
Hey benz76,

Each country has their own clearance and import fees. The shipping fee you paid on Kickstarter does not cover these fees! We recommend paying the fees to receive your watch.