Search found 158 matches

by samfong
Mon Dec 11, 2017 8:19 am
Forum: General
Topic: ASAP! DHL wants me to pay VAT twice !
Replies: 9
Views: 3325

Re: ASAP! DHL wants me to pay VAT twice !

Same as me. I had to pay import tax, VAT & additional DHL service fee while already paid additional US$15 to Mobvoi for shipping fee. Already contacted to Mobvoi via Kickstarter msg system but no reply from them. My final price of Ticwatch S is higher than current selling price in local market. Fee...
by samfong
Mon Dec 11, 2017 8:15 am
Forum: General
Topic: ASAP! DHL wants me to pay VAT twice !
Replies: 9
Views: 3325

Re: ASAP! DHL wants me to pay VAT twice !

Don't know why my 1. post won't be shown here... But here I go again: I'm a backer from Germany, paid VAT and still didn't receive my watch yet! The problem is that DHL germany wants me to pay VAT/customs fee again :evil: you, Mobvoi, have to proof DHL China that I did pay VAT so that they can conf...
by samfong
Mon Dec 11, 2017 3:42 am
Forum: General
Topic: Display settings no longer present
Replies: 6
Views: 2006

Re: Display settings no longer present

Hey, Regarding "the display option under settings is completely gone": Please provide us with a photo/video of the issue? As for the lack of vibration when you cover the watch face, please go to Settings > sound & notification > Vibration pattern You can change the strength of the vibration here to ...
by samfong
Mon Dec 11, 2017 3:23 am
Forum: General
Topic: My ticwatch nốund
Replies: 1
Views: 954

Re: My ticwatch nốund

Hi there!

You can change your settings by going to settings > sound & notifications > media volume.

If the problem still persists the watch's speaker may be broken. You can apply for a warranty claim here: http://support.mobvoi.com
by samfong
Mon Dec 11, 2017 3:17 am
Forum: General
Topic: How to get Conformation
Replies: 6
Views: 5286

Re: How to get Conformation

Hey rlowe1979, what's the email you made the purchase with? Will check with the team!
by samfong
Fri Dec 08, 2017 6:43 am
Forum: General
Topic: Ticwatch S Button fell off after 2 days
Replies: 7
Views: 2620

Re: Ticwatch S Button fell off after 2 days

Hey there, I've checked with the team, and we aren't able to produce shipping labels for your country. You can send it to the following address using Singpost, and we will reimburse you the fee (keep the receipt): Zhongguancun International Innovation Building Room 502, 67 North Fourth Ring Road, Ha...
by samfong
Thu Dec 07, 2017 10:35 am
Forum: TicWatch S & E
Topic: Tilt to Wake DOESN'T work 95% of the time
Replies: 68
Views: 40419

Re: Tilt to Wake DOESN'T work 95% of the time

Hi all! I have checked with the team (showed them your videos and all). Their response is that the gesture has to be quick and large enough for the sensors to detect it. Slowly moving your arm will not trigger the sensors. I will feedback that the sensors need to be more sensitive, however I believe...
by samfong
Tue Dec 05, 2017 3:36 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 73526

Re: Track Shipping in Canada

Hi everyone,

Thanks so much for your patience.

The watches have cleared customs, and are expected to be passed on to Canada post by the end of 5th Dec, so your tracking information will be updated then!
by samfong
Fri Dec 01, 2017 10:02 am
Forum: TicWatch S & E
Topic: Ticwatch S Screen Problem
Replies: 6
Views: 3182

Re: Ticwatch S Screen Problem

Oh no! We are so sorry you had this experience. You can apply for an exchange under "warranty" here: http://support.mobvoi.com

I will push the team to approve your request ASAP :)
by samfong
Fri Dec 01, 2017 9:52 am
Forum: General
Topic: Where to cancel my order
Replies: 41
Views: 22752

Re: Where to cancel my order

kolgate wrote:
Wed Nov 29, 2017 2:14 pm
Hi Samfong,

Can you provide me an update of my order please TIC_EU_1930
I have contact support but no new from us.

Syncerely
Hi kolgate,

Your order has been packaged and awaiting pick up at our warehouse in Hong Kong. You will receive a tracking code once it arrives in your country!