Search found 158 matches

by samfong
Fri Dec 01, 2017 9:51 am
Forum: Stable Version
Topic: URGENT! Mobvoi stole my watch!!!
Replies: 3
Views: 1769

Re: URGENT! Mobvoi stole my watch!!!

Following situation: i sent my watch back for rapairs. (weird display glich) They recieved it and didnt sent anything back or refund me. They dont answer on facebook or via email!!! I feel robbeb and helpless. i urgently need my watch back! can someone help??? :shock: :shock: :shock: Hi! I will get...
by samfong
Fri Dec 01, 2017 5:52 am
Forum: General
Topic: Ticwatch S Button fell off after 2 days
Replies: 7
Views: 2620

Re: Ticwatch S Button fell off after 2 days

Hi there,

Could you provide me with the email you used to apply for return?
by samfong
Fri Dec 01, 2017 12:03 am
Forum: General
Topic: [URGENT] Shipping Update for Indian Backers
Replies: 47
Views: 17240

Re: [URGENT] Shipping Update for Indian Backers

Hi all! Quick update on shipping:

The first half of Indian backers' parcels have cleared customs! The second half parcels are still going through clearance. Backers will be able to see updates on tracking info after the clearance.
by samfong
Fri Dec 01, 2017 12:02 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 73528

Re: Track Shipping in Canada

Hi guys! Quick update:

Canadian backers' parcels have already reached Toronto and are going through customs clearance. They'll be handed over to Canadian Post when it's done. Keep you guys updated!!
by samfong
Thu Nov 30, 2017 10:23 am
Forum: TicWatch S & E
Topic: Missing Protective Glass
Replies: 6
Views: 2315

Re: Missing Protective Glass

Thorandor wrote:
Thu Nov 30, 2017 10:10 am

Is it only for the S? What about us poor E owners? :(
S and E have their own exclusive watch faces. So sorry about it! I could try and talk to the team, and see if they want to release it for both models :)
by samfong
Thu Nov 30, 2017 10:20 am
Forum: TicWatch S & E
Topic: Tilt to Wake DOESN'T work 95% of the time
Replies: 68
Views: 40420

Re: Tilt to Wake DOESN'T work 95% of the time

Hi everyone! I've checked with our engineers, they have asked to check if the other sensors are working properly or not (e.g. step counter). If they are working fine, please send us a video of the gesture so we can determine what the problem is. Thanks!
by samfong
Thu Nov 30, 2017 9:56 am
Forum: TicWatch S & E
Topic: E-Compass Failure
Replies: 31
Views: 12560

Re: E-Compass Failure

Hey guys, seems like a lot of you are having this problem. I will feedback to the team and keep you guys updated!
by samfong
Thu Nov 30, 2017 9:51 am
Forum: General
Topic: Shipping update: Tracking codes (and a chance to win $200 USD!!!)
Replies: 83
Views: 80465

Re: Shipping update: Tracking codes (and a chance to win $200 USD!!!)

Hi, I purchased a Ticwatch S via Kickstarter. Today, I've received a DHL Shipment Notification with tracking number XXXXXXXXX5 . In a SMS, DHL tell me that I have to pay for customs charges 31.66€ but I pay the fee (EU VAT) on 28th October. Furthermore, two days ago, you sent me an email with that ...
by samfong
Thu Nov 30, 2017 9:50 am
Forum: General
Topic: Shipping update: Tracking codes (and a chance to win $200 USD!!!)
Replies: 83
Views: 80465

Re: Shipping update: Tracking codes (and a chance to win $200 USD!!!)

Hi, I placed my order on your website before reading this forum. I ordered on the 22/11/17 order number TIC_EU_1896. No where on your website does it say how long delivery will take, and I have still not received any updates. How long should it take from date of order and payment for to ship the wa...
by samfong
Thu Nov 30, 2017 9:35 am
Forum: TicWatch S & E
Topic: Missing extra pair of ticpods and survival kit
Replies: 3
Views: 1522

Re: Missing extra pair of ticpods and survival kit

Hi Zirx, so sorry for the delay in response. I've reached out to you via email. Hope to hear from you soon!