Search found 158 matches

by samfong
Wed Nov 29, 2017 3:13 pm
Forum: General
Topic: [UPDATE] Battery Issue and Current Shipping Status
Replies: 24
Views: 27505

Re: [UPDATE] Battery Issue and Current Shipping Status

Hey backers, back with a daily update! Do let me know if you have any questions. Canada: Canadian rewards have left Hong Kong and are currently in transit. They are expected to arrive within the next 2 days. We are doing our best to apply for expedited customs clearance. There will be another update...
by samfong
Wed Nov 29, 2017 10:55 am
Forum: TicWatch S & E
Topic: Returns
Replies: 3
Views: 7374

Re: Returns

Hey cavenger!

You can apply to return your watch here: http://support.mobvoi.com! Let me know if you require anymore help.
by samfong
Wed Nov 29, 2017 10:35 am
Forum: TicWatch S & E
Topic: Black Friday + shipping
Replies: 4
Views: 2735

Re: Black Friday + shipping

Hi MartiniMini

Apologies for the delay. I have checked the status of your order, and as of yesterday (28 Nov) it is "Crossing border and in transit to carrier hub". May I ask if you've received your tracking code yet?
by samfong
Wed Nov 29, 2017 10:20 am
Forum: TicWatch S & E
Topic: Re: Ticwatch S & E battery life
Replies: 236
Views: 229551

Re: Ticwatch S & E battery life

The battery life of my watch is also terrible. This watch doesn't seem like a final product, it just feels like an early prototype. There is so much wrong about it and about the Mobvoi stupid forum rules. I have posted two threads the other day, which never appeared on their forum, probably because...
by samfong
Wed Nov 29, 2017 10:11 am
Forum: General
Topic: [UPDATE] Battery Issue and Current Shipping Status
Replies: 24
Views: 27505

Re: [UPDATE] Battery Issue and Current Shipping Status

Hey Samford My friend and I preordered the ticwatch E on the 5th of November. I think my friend bought it on the european store, and I did on the global. We live in Denmark. He paid vat or something and I think maybe it has something to do with customs, I'm not too sure, but I never saw any option ...
by samfong
Wed Nov 29, 2017 10:00 am
Forum: TicWatch S & E
Topic: Having to pay again!!!!
Replies: 3
Views: 2281

Re: Having to pay again!!!!

Has anyone else had this problem? As I live in the UK I got an email recommending that I pay £17 to avoid import charges, which I paid. So I received an email on 22 November that my Ticwatch had been shipped, GREAT!!! Clicked on the DHL link and it said "Shipment information received" on 15th Novem...
by samfong
Wed Nov 29, 2017 9:55 am
Forum: TicWatch S & E
Topic: Kickstarter Shipping Status Update
Replies: 88
Views: 65114

Re: Kickstarter Shipping Status Update

Hi I backed the campaign, backer number 8027, can you please update me as to where the watches are, when I'll receive them and why purchases from Amazon and AliExpress are being delivered prior to backers. Hey Craig! Apologies for the late reply. I have checked the tracking information, and it show...
by samfong
Wed Nov 29, 2017 9:36 am
Forum: TicWatch S & E
Topic: Malaysia - Shipment on hold for AP Permit application
Replies: 15
Views: 10654

Re: Malaysia - Shipment on hold for AP Permit application

Hi all,

I'm very sorry for the delay! We've been swamped with posts on the forum recently. How is everyone doing? Did you manage to solve the problem after applying for the permit?
by samfong
Wed Nov 29, 2017 9:33 am
Forum: TicWatch S & E
Topic: When will my order be shipped?
Replies: 3
Views: 2482

Re: When will my order be shipped?

Hey sunnywty, I see that your tracking information has not been updated since 23rd November - We are very sorry about that. I will check with our logistics partner in Hong Kong to see what's the problem. However, it has been packaged and is waiting to be dispatched. Will update you on the status onc...
by samfong
Wed Nov 29, 2017 9:14 am
Forum: General
Topic: Where to cancel my order
Replies: 46
Views: 32515

Re: Where to cancel my order

Why do we need wait for post to be approved to be showed? i pre ordered my watch on 27 OCT and have not received any shipping update or tracking No, sent to my email. i need an update, Order No, TIC9648 Hi robinyip! Most forums have to be moderated according to guidelines in order to promote an env...