Search found 158 matches

by samfong
Wed Nov 29, 2017 8:05 am
Forum: TicWatch S & E
Topic: Missing Protective Glass
Replies: 6
Views: 2699

Re: Missing Protective Glass

Received my watch today and I did no receive the protected glass as well as it is missing the Watch Face below. http://i65.tinypic.com/11ajrk3.png Thanks, Chim64 Hey Chim64, The free screen protector is a gift for our Kickstarter backers. May I get your KS email? Also, you can find the watch face o...
by samfong
Wed Nov 29, 2017 6:55 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 84369

Re: Track Shipping in Canada

Thanks for the update however you never answered my question about any compensation for the numerous game information and miscommunication. Hey Lokks, so sorry about it! I have previously explained that it was a mistake on our part for providing inconsistent updates due to internal miscommunication...
by samfong
Wed Nov 29, 2017 3:12 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 84369

Re: Track Shipping in Canada

Thanks for the update Samfong. If we pledged for multiple watches but we decide we only want to return one for refund (after we recieved them already) will this be possible? Or will we only have option to refund the whole pledge? You can return just one via our support website! http://support.mobvo...
by samfong
Wed Nov 29, 2017 2:50 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 84369

Re: Track Shipping in Canada

[SHIPPING UPDATE FOR CANADA]

Your parcels are on the plane and is expected to arrive on the 29th!! Customs clearance will begin on the 30th, and we have applied for expedited clearance. I will keep you guys updated on how long this will take. Thanks everyone for your patience.
by samfong
Wed Nov 29, 2017 2:36 am
Forum: General
Topic: Where to cancel my order
Replies: 41
Views: 25245

Re: Where to cancel my order

Hello Thank you I'm sorry about this situation, but the lack of visibility to orders is too important Will I receive a refund email? confirmation? Thank you Hey antares692002, your package has already been shipped, and currently awaiting receipt on the UK side. Since it has shipped, we're unable to...
by samfong
Wed Nov 29, 2017 2:16 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 84369

Re: Track Shipping in Canada

nikkiel wrote:
Mon Nov 27, 2017 8:13 pm
@Samfong at this point, I would like to be able to cancel my order. TIC10408

It is not fair to keep delaying this and not let us cancel.
Hi nikkiel,

Your order has been cancelled, and you should receive a confirmation email of your refund soon.
by samfong
Tue Nov 28, 2017 4:56 am
Forum: TicWatch S & E
Topic: Track Shipping in Canada
Replies: 216
Views: 84369

Re: Track Shipping in Canada

What happened to the package that was supposedly already in Canada on the 17th? Was that a lie, or did Mobvoi use that to facilitate retailer orders instead? Or the other shipments that were supposedly going out ASAP before now? Hi dembonez, Canadian rewards have in no way been used to "facilitate ...
by samfong
Tue Nov 28, 2017 4:42 am
Forum: General
Topic: Where to cancel my order
Replies: 41
Views: 25245

Re: Where to cancel my order

Hello I have no information of my order (TIC_EU_1817) made on 21 November. No information despite several messages to the support. (No answer) What do I do? If not new I want to cancel this command. They say that this order is delivered or shipped... Hi antares692002, I have requested for your orde...
by samfong
Tue Nov 28, 2017 4:40 am
Forum: General
Topic: Where to cancel my order
Replies: 41
Views: 25245

Re: Where to cancel my order

Supermummy wrote:
Mon Nov 27, 2017 9:19 am
Hi Sam, I can't cancel my order too. In this case, can I have the tracking number? If not packed, I would like to cancel. Thanks. I have sent requests across ALL channels/platforms. Thank you!
Hi Supermummy! Please provide your order number, and I'll check on it for you.
by samfong
Tue Nov 28, 2017 4:35 am
Forum: General
Topic: No Response From Moobvoi
Replies: 2
Views: 2123

Re: No Response From Moobvoi

Hi miliap! Thank you for your interest in TicHome Mini! I'm sorry for the lack of responses from our support team. We are receiving many requests as it is shipping period, and we are doing our best to reply every one of them. Orders from the Mobvoi store are expected to reach 5 business days after s...