Search found 189 matches

by Sabertooth
Tue Sep 10, 2019 2:53 pm
Forum: General
Topic: TicWatch2 keep restarting
Replies: 4
Views: 1674

Re: TicWatch2 keep restarting

Same problem for my watch as well. Any solution for this? Greetings balansp! Our in-house engineering contact provides the following related to your problem: 'I think it may be a phone problem. Users are advised: If there is no problem with other phone pairing, it is recommended that the user back ...
by Sabertooth
Mon Sep 09, 2019 6:05 am
Forum: TicWatch Pro 4G/LTE
Topic: Texting away from phone?
Replies: 23
Views: 2405

Re: Texting away from phone?

LOL glad I'm not crazy - I can see your point too... but yeah, it's confusing wording for sure. Sabertooth, that info confuses me a bit. If you have to meet those 3 conditions you cited, why would the watch even need LTe? I could text from my old Sony smartwatch with my phone on and by my side. Tha...
by Sabertooth
Mon Sep 09, 2019 5:49 am
Forum: TicWatch Pro
Topic: Ticwatch Pro won't charge
Replies: 62
Views: 16288

Re: Ticwatch Pro won't charge

Hi. I have the same issue I.e. my watch wont charge. I have raised a ticket ID 20364. Thanks Mike Greetings Mike! Many tickets are resolved in under 24 hours but some may take longer. You can check on the status of your ticket at https://support.mobvoi.com/. Login then select Tickets/Warranty Ticke...
by Sabertooth
Mon Sep 09, 2019 5:40 am
Forum: TicWatch C2
Topic: Stock on "Getting watch details"
Replies: 29
Views: 3277

Re: Stock on "Getting watch details"

Two more things - as I said before, pairing on Xiaomi Redmi 5 Plus completes in under 5 minutes, I've checked just a moment ago. I'll try to leave the watch overnight for pairing, hope that will help. Greetings prodigy! I've provided your details to two of the Ticwatch C2 engineers for further revi...
by Sabertooth
Sun Sep 08, 2019 2:12 pm
Forum: TicWatch C2
Topic: Stock on "Getting watch details"
Replies: 29
Views: 3277

Re: Stock on "Getting watch details"

I've sent feedback to Google. As to your advice - I don't event get to the Google sync step. I select language on the watch, accept terms & conditions, and then the watch wants me to open the wear os app. I open the app, press next, select the watch from bluetooth devices list, accept popup... and ...
by Sabertooth
Sun Sep 08, 2019 1:53 pm
Forum: TicWatch Pro
Topic: Watch faces missing
Replies: 10
Views: 852

Re: Watch faces missing

Hi, any sign of the new watch faces i.e. Heartbeat etc., it been nearly a month ? Greetings noahmart23! I have followed up recently with the watch face engineer but there has been no movement yet on the Heartbeat or Walker watch faces so far. Your message will give me another opportunity to follow ...
by Sabertooth
Sun Sep 08, 2019 1:40 pm
Forum: TicWatch C2
Topic: Stock on "Getting watch details"
Replies: 29
Views: 3277

Re: Stock on "Getting watch details"

Exactly the same configuration (Redmi Note 7 + Ticwatch C2), and the same problem.Even the progress bar is stuck at the same spot. The watch worked fine with Redmi 5 Plus, but I can't manage to connect it to the new phone. I've tried to: - Clean WearOS app cache & data - Clean Play services cache, ...
by Sabertooth
Fri Sep 06, 2019 2:51 pm
Forum: General
Topic: Wear OS problem or Hardware problem?
Replies: 3
Views: 376

Re: Wear OS problem or Hardware problem?

Same here. Is there any solution to slove the problem? Greetings vermaruby38! We have referred this issue to Google for analysis and correction. I suggest that, first, you open the Wear OS app and use the feedback there (tap the three dots on the upper right, tap help & feedback then send feedback)...
by Sabertooth
Wed Sep 04, 2019 1:05 pm
Forum: TicWatch S & E
Topic: Ticwear pairing QR code TicWatch e
Replies: 3
Views: 256

Re: Ticwear pairing QR code TicWatch e

Hi! I made everything you told me, I’m registered in Mobvoi and wear os, I have both apps in my movil, but when I try to register in ticwear app it ask me for a QRcode Greetings Vanearias! My apology for not being clear. You only need the Wear OS app and the Mobvoi app, the Ticwear Global app is fo...
by Sabertooth
Wed Sep 04, 2019 3:25 am
Forum: TicWatch S & E
Topic: Ticwear pairing QR code TicWatch e
Replies: 3
Views: 256

Re: Ticwear pairing QR code TicWatch e

Hi! My TicWatch e just arrived and I’m trying to pair with ticwear app but the app ask me for the QR CODE, were I find the QR CODE in my TicWatch e? Greetings Vanearias! You should first pair your watch with the Wear OS app, Then open the Mobvoi app, login (or sign up for a Mobvoi ID) and the app s...