Search found 183 matches

by Mobvoi
Thu Sep 12, 2019 6:30 pm
Forum: Community FAQs
Topic: User Guide correction, TicWear app and the QR code
Replies: 0
Views: 545

User Guide correction, TicWear app and the QR code

The TicWear app no longer supports the latest devices from Mobvoi, Please add your TicWatch to the Wear OS by Google app instead of the TicWear app and you can also add your TicWatch to the Mobvoi app for Health Data analysis and authorization. If you’re using Android, please install the following a...
by Mobvoi
Thu Sep 12, 2019 6:25 pm
Forum: Community FAQs
Topic: I can’t text when away from my phone (TicWatch Pro 4G)
Replies: 0
Views: 431

I can’t text when away from my phone (TicWatch Pro 4G)

Texting when away from your phone is only supported on the TicWatch Pro 4G under the following conditions: Only available to android currently. Must have Google Messaging installed on both phone and watch. (Pre-installed on TicWatch Pro 4G) Will prompt to install Google Messaging on phones without i...
by Mobvoi
Thu Sep 12, 2019 3:38 pm
Forum: Community FAQs
Topic: TicWatch Firmware update failure (white exclamation on a red background)
Replies: 0
Views: 381

TicWatch Firmware update failure (white exclamation on a red background)

If your TicWatch firmware update fails (white exclamation on a red background), try to recover as follows: Long press watch crown for 10 seconds or more to check if the watch can be turned on normally, if you can turn it on, please restore to factory settings. If it remains on the update failure scr...
by Mobvoi
Thu Sep 12, 2019 3:32 pm
Forum: Community FAQs
Topic: Gsuite login 'account action required' error message
Replies: 0
Views: 311

Gsuite login 'account action required' error message

You can temporarily block this notification. After blocking, it does not affect normal use. On the watch: Settings/Apps & notifications/notification/Show all app notifications/ Google play services/Turn OFF. Note: This issue is referred to Google. If you have this problem, open your Wear OS app, tap...
by Mobvoi
Thu Sep 12, 2019 3:30 pm
Forum: Community FAQs
Topic: TicWatch: Creating a bug report
Replies: 0
Views: 322

TicWatch: Creating a bug report

For developer, use <adb bugreport>. For Android phone user: On the watch, go to Settings -> System -> About -> Click on the "Build Number" continuously until the watch prompts "Developer Mode enabled...". On watch, go to Settings -> Developer options -> Turn on "Bug report in menu" (Please be carefu...
by Mobvoi
Thu Sep 12, 2019 3:27 pm
Forum: Community FAQs
Topic: TicWatch Retail Mode
Replies: 0
Views: 292

TicWatch Retail Mode

Enter Retail mode: On the pairing screen (shows the device name), with one finger touch and hold screen, with another finger tap 6 times Exit retail mode Swipe down the quick settings card, tap Settings (gear) icon. Using one finger, touch and hold screen, with another finger tap 6 times You can go ...
by Mobvoi
Thu Sep 12, 2019 3:24 pm
Forum: Community FAQs
Topic: TicPods replacement ear tips
Replies: 0
Views: 287

TicPods replacement ear tips

Currently, Mobvoi does not have replacement tips available but you can use Jabra Elite 65t ear tips and still be able to close the charging case with those ear tips.

Applies to:
TicPods Free
by Mobvoi
Thu Sep 12, 2019 3:16 pm
Forum: Community FAQs
Topic: I factory reset my watch, now I can’t sync to Google no matter what I try
Replies: 4
Views: 745

I factory reset my watch, now I can’t sync to Google no matter what I try

If you are unable to sync with Google after a factory reset, try the following: Re-pair your watch. During setup, skip the Google sync step on the watch Once setup on the watch is complete, open the Wear OS app on your phone. Add your Google account to the watch by opening Advanced settings/Accounts...
by Mobvoi
Thu Sep 12, 2019 2:52 pm
Forum: Community FAQs
Topic: Wear OS Permissions
Replies: 0
Views: 464

Wear OS Permissions

You can check your Wear OS permissions as follows: Phone settings - Apps - Wear OS - Notifications - Turn on 'Show notifications',and then turn on all the switches on the bottom. Phone settings - Apps - Wear OS - Permissions - Turn on all of the permissions. Phone settings - Apps - Wear OS - Battery...