Search found 177 matches

by Mobvoi
Thu Sep 12, 2019 3:27 pm
Forum: Community FAQs
Topic: TicWatch Retail Mode
Replies: 0
Views: 95

TicWatch Retail Mode

Enter Retail mode: On the pairing screen (shows the device name), with one finger touch and hold screen, with another finger tap 6 times Exit retail mode Swipe down the quick settings card, tap Settings (gear) icon. Using one finger, touch and hold screen, with another finger tap 6 times You can go ...
by Mobvoi
Thu Sep 12, 2019 3:24 pm
Forum: Community FAQs
Topic: TicPods replacement ear tips
Replies: 0
Views: 96

TicPods replacement ear tips

Currently, Mobvoi does not have replacement tips available but you can use Jabra Elite 65t ear tips and still be able to close the charging case with those ear tips.

Applies to:
TicPods Free
by Mobvoi
Thu Sep 12, 2019 3:16 pm
Forum: Community FAQs
Topic: I factory reset my watch, now I can’t sync to Google no matter what I try
Replies: 0
Views: 106

I factory reset my watch, now I can’t sync to Google no matter what I try

If you are unable to sync with Google after a factory reset, try the following: Re-pair your watch. During setup, skip the Google sync step on the watch Once setup on the watch is complete, open the Wear OS app on your phone. Add your Google account to the watch by opening Advanced settings/Accounts...
by Mobvoi
Thu Sep 12, 2019 2:52 pm
Forum: Community FAQs
Topic: Wear OS Permissions
Replies: 0
Views: 131

Wear OS Permissions

You can check your Wear OS permissions as follows: Phone settings - Apps - Wear OS - Notifications - Turn on 'Show notifications',and then turn on all the switches on the bottom. Phone settings - Apps - Wear OS - Permissions - Turn on all of the permissions. Phone settings - Apps - Wear OS - Battery...
by Mobvoi
Thu Aug 29, 2019 8:14 am
Forum: Community FAQs
Topic: Official Mobvoi watch faces and installation
Replies: 0
Views: 265

Official Mobvoi watch faces and installation

To locate Mobvoi watch faces in the Play Store, use the Mobvoi developer search in your PC or phone browser: (Note: This does not work in the Play Store app on your phone.) https://play.google.com/store/apps/developer?id=Mobvoi+Watchface. To install your watch face, see our comprehensive Watch Face ...
by Mobvoi
Mon Aug 26, 2019 6:19 am
Forum: Community FAQs
Topic: Tic products battery life tips
Replies: 0
Views: 277

Tic products battery life tips

For battery life issues, we recommend that you let your device go through 3 complete charge cycles. To do this, charge your battery to 100% and then allow it to fall to 0% before you reconnect it to the charging cable. Once you do this 3 times in a row, your battery life should improve. We have a gr...
by Mobvoi
Mon Aug 26, 2019 6:17 am
Forum: Community FAQs
Topic: Firmware update for TicPods Free
Replies: 0
Views: 155

Firmware update for TicPods Free

To check for new firmware for your Ticpods Free: Download and open the Mobvoi app android: https://play.google.com/store/apps/details?id=com.mobvoi.companion.aw iOS: https://apps.apple.com/us/app/mobvoi/id1287014629 Tap on the Profile section Select system update and follow the instructions. Note: A...
by Mobvoi
Mon Aug 26, 2019 6:15 am
Forum: Community FAQs
Topic: Pairing issue with TicPods Free
Replies: 0
Views: 147

Pairing issue with TicPods Free

If you are having issues with your Ticpods connecting, try the following: Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous TicPod pairings shown. Place the TicPods in their charging case, then close/open the case to restart them. (Optional) If only one of the TicPods ...
by Mobvoi
Mon Aug 26, 2019 6:14 am
Forum: Community FAQs
Topic: Wear OS H update for TicWatch S and TicWatch E
Replies: 2
Views: 313

Wear OS H update for TicWatch S and TicWatch E

The Wear OS H update is not currently in the roadmap for the TicWatch S/E.

Applies To:
TicWatch S
TicWatch E
by Mobvoi
Mon Aug 26, 2019 4:15 am
Forum: Community FAQs
Topic: Not receiving a phone call notification on TicWatch
Replies: 0
Views: 165

Not receiving a phone call notification on TicWatch

Enable all the permission for Wear OS by Google app on your Smartphone (see our TicWatch permissions FAQ https://forum.mobvoi.com/viewtopic.php?f=50&t=54572 ). If it still doesn't work, please provide information about, Phone make and model; Phone system version (android or iOS); TicWatch model; TIc...