Search found 177 matches

by Mobvoi
Mon Aug 26, 2019 4:12 am
Forum: Community FAQs
Topic: Google Pay setup fails
Replies: 0
Views: 160

Google Pay setup fails

Make sure that you are in a supported country. Currently, Google Pay supports Australia, Canada, France, Germany, Italy, Poland, Russia, Spain, the UK, and the US. If it still doesn't work, please provide, 1. A screenshot or picture of the error; 2. User's phone model; 3. Phone system version; 4. Ti...
by Mobvoi
Mon Aug 26, 2019 4:10 am
Forum: Community FAQs
Topic: GPS not working correctly
Replies: 0
Views: 158

GPS not working correctly

Make sure to disconnect the phone's Bluetooth. While outdoors, open the TicExercise app and choose the Outdoor Run activity to see if it works successfully.

Applies to:
TicWatch S
TicWatch E
TicWatch C2
TicWatch S2
TicWatch E2
TicWatch Pro
TicWatch Pro 4G
by Mobvoi
Mon Aug 26, 2019 4:09 am
Forum: Community FAQs
Topic: Performance issues with TicWatch
Replies: 0
Views: 171

Performance issues with TicWatch

We have made some optimizations in the latest version of the system.
Please upgrade the system to the most recent version. Battery run time is an important concern and we will continue to optimize going forward.

Applies to:
TicWatch C2
TicWatch S2
TicWatch E2
TicWatch Pro
TicWatch Pro 4G
by Mobvoi
Mon Aug 26, 2019 4:07 am
Forum: Community FAQs
Topic: Common Bluetooth issues
Replies: 0
Views: 166

Common Bluetooth issues

For the Android device, you can refer to the following instructional videos: How to improve Bluetooth connection on Google Pixel phones. https://youtu.be/uCCDBXbA7o8 How to improve Bluetooth connection on OnePlus phones. https://youtu.be/XMvcavjbwRE How to improve Bluetooth connection on Samsung Gal...
by Mobvoi
Mon Aug 26, 2019 4:04 am
Forum: Community FAQs
Topic: Broken cloud issue while connected to Bluetooth on TicWatch
Replies: 0
Views: 154

Broken cloud issue while connected to Bluetooth on TicWatch

This means the watch does not have a network connection at this time, or the Bluetooth is disconnected. Please check your phone's Bluetooth connection and the permission settings of Wear OS by Google application. Also, you can refer to the following instructional videos. How to improve Bluetooth con...
by Mobvoi
Mon Aug 26, 2019 4:00 am
Forum: Community FAQs
Topic: Availability of TicMotion
Replies: 0
Views: 160

Availability of TicMotion

Ticmotion is available on TicWatch Pro, TicWatch Pro 4G/LTE, C2, S2, and E2.

Applies to:
TicWatch C2
TicWatch S2
TicWatch E2
TicWatch Pro
TicWatch Pro 4G
by Mobvoi
Mon Aug 26, 2019 3:59 am
Forum: Community FAQs
Topic: Wear OS tiles update for TicWatch
Replies: 0
Views: 167

Wear OS tiles update for TicWatch

Meet the Tiles: Goals, Next event, Forecast (weather), Heart rate, Headlines and Timer. With a swipe left, you’ll be greeted by these Tiles and can check your progress towards your fitness goals or start a workout, know where you need to be next, plan ahead with the latest forecast, check your heart...
by Mobvoi
Mon Aug 26, 2019 3:58 am
Forum: Community FAQs
Topic: TicWatch charger replacement
Replies: 0
Views: 182

TicWatch charger replacement

Some early released chargers might fail if exposed to too much current. This issue has been corrected with our new chargers that support fast chargers and QC3. If your charger is not working or charging very slowly (1%/hour), email to support@mobvoi.com with your Order ID and detailed description of...
by Mobvoi
Mon Aug 26, 2019 3:56 am
Forum: Community FAQs
Topic: Where to cancel and modify the order
Replies: 0
Views: 122

Where to cancel and modify the order

Please email to support@mobvoi.com with your order ID.

Note: order ID can be found in the confirmation mail that sends by Mobvoi.
by Mobvoi
Mon Aug 26, 2019 3:55 am
Forum: Community FAQs
Topic: Warranty claim
Replies: 5
Views: 315

Warranty claim

Please create a warranty ticket with below link based on your issue.
http://support.mobvoi.com/