Search found 183 matches

by Mobvoi
Thu Aug 29, 2019 8:14 am
Forum: Community FAQs
Topic: Official Mobvoi watch faces and installation
Replies: 0
Views: 525

Official Mobvoi watch faces and installation

To locate Mobvoi watch faces in the Play Store, use the Mobvoi developer search in your PC or phone browser: (Note: This does not work in the Play Store app on your phone.) https://play.google.com/store/apps/developer?id=Mobvoi+Watchface. To install your watch face, see our comprehensive Watch Face ...
by Mobvoi
Mon Aug 26, 2019 6:19 am
Forum: Community FAQs
Topic: Tic products battery life tips
Replies: 0
Views: 774

Tic products battery life tips

For battery life issues, we recommend that you let your device go through 3 complete charge cycles. To do this, charge your battery to 100% and then allow it to fall to 0% before you reconnect it to the charging cable. Once you do this 3 times in a row, your battery life should improve. We have a gr...
by Mobvoi
Mon Aug 26, 2019 6:17 am
Forum: Community FAQs
Topic: Firmware update for TicPods Free
Replies: 0
Views: 376

Firmware update for TicPods Free

To check for new firmware for your Ticpods Free: Download and open the Mobvoi app android: https://play.google.com/store/apps/details?id=com.mobvoi.companion.aw iOS: https://apps.apple.com/us/app/mobvoi/id1287014629 Tap on the Profile section Select system update and follow the instructions. Note: A...
by Mobvoi
Mon Aug 26, 2019 6:15 am
Forum: Community FAQs
Topic: Pairing issue with TicPods Free
Replies: 0
Views: 286

Pairing issue with TicPods Free

If you are having issues with your Ticpods connecting, try the following: Open the phone's bluetooth menu, and select to "Unpair" or "Forget" any previous TicPod pairings shown. Place the TicPods in their charging case, then close/open the case to restart them. (Optional) If only one of the TicPods ...
by Mobvoi
Mon Aug 26, 2019 6:14 am
Forum: Community FAQs
Topic: Wear OS H update for TicWatch S and TicWatch E
Replies: 4
Views: 769

Wear OS H update for TicWatch S and TicWatch E

The Wear OS H update is not currently in the roadmap for the TicWatch S/E.

Applies To:
TicWatch S
TicWatch E
by Mobvoi
Mon Aug 26, 2019 4:15 am
Forum: Community FAQs
Topic: Not receiving a phone call notification on TicWatch
Replies: 0
Views: 349

Not receiving a phone call notification on TicWatch

Enable all the permission for Wear OS by Google app on your Smartphone (see our TicWatch permissions FAQ https://forum.mobvoi.com/viewtopic.php?f=50&t=54572 ). If it still doesn't work, please provide information about, Phone make and model; Phone system version (android or iOS); TicWatch model; TIc...
by Mobvoi
Mon Aug 26, 2019 4:12 am
Forum: Community FAQs
Topic: Google Pay setup fails
Replies: 2
Views: 498

Google Pay setup fails

Make sure that you are in a supported country. Currently, Google Pay supports Australia, Canada, France, Germany, Italy, Poland, Russia, Spain, the UK, and the US. If it still doesn't work, please provide, 1. A screenshot or picture of the error; 2. User's phone model; 3. Phone system version; 4. Ti...
by Mobvoi
Mon Aug 26, 2019 4:10 am
Forum: Community FAQs
Topic: GPS not working correctly
Replies: 0
Views: 300

GPS not working correctly

Make sure to disconnect the phone's Bluetooth. While outdoors, open the TicExercise app and choose the Outdoor Run activity to see if it works successfully.

Applies to:
TicWatch S
TicWatch E
TicWatch C2
TicWatch S2
TicWatch E2
TicWatch Pro
TicWatch Pro 4G
by Mobvoi
Mon Aug 26, 2019 4:09 am
Forum: Community FAQs
Topic: Performance issues with TicWatch
Replies: 0
Views: 332

Performance issues with TicWatch

We have made some optimizations in the latest version of the system.
Please upgrade the system to the most recent version. Battery run time is an important concern and we will continue to optimize going forward.

Applies to:
TicWatch C2
TicWatch S2
TicWatch E2
TicWatch Pro
TicWatch Pro 4G
by Mobvoi
Mon Aug 26, 2019 4:07 am
Forum: Community FAQs
Topic: Common Bluetooth issues
Replies: 0
Views: 326

Common Bluetooth issues

For the Android device, you can refer to the following instructional videos: How to improve Bluetooth connection on Google Pixel phones. https://youtu.be/uCCDBXbA7o8 How to improve Bluetooth connection on OnePlus phones. https://youtu.be/XMvcavjbwRE How to improve Bluetooth connection on Samsung Gal...