Search found 377 matches

by Aathif Mahir
Sat May 09, 2020 2:18 pm
Forum: TicWatch Pro
Topic: Problem with update
Replies: 4
Views: 614

Re: Problem with update

Hello, When I try to update my wear os version through my ticwatch pro 2020 settings menu it says up to date. I have wear os 2.10 version. How to solve the problem? Thanks for help. Hi mariusz, You need to update Wear OS using Google Play Store not by visiting system update section. System update s...
by Aathif Mahir
Sat May 09, 2020 2:16 pm
Forum: TicWatch Pro
Topic: Step counter ticwatch pro far from accurate
Replies: 12
Views: 4533

Re: Step counter ticwatch pro far from accurate

Hello, I think we should open a ticket with Mobvoi. I also have a problem of step counting with my TicWatch Pro 2020. I compare it with an Amazfit GTR, an LG Watch R as well as with a Xiaomi band 2 and I have big differences in counting with the TicWatch. Here is an example for 4:00 p.m .: https://...
by Aathif Mahir
Sat May 09, 2020 2:12 pm
Forum: TicWatch Pro
Topic: Mobvoi does not sync with google fit
Replies: 6
Views: 703

Re: Mobvoi does not sync with google fit

Hi all, I hope all of you are really good at this dificult moment... I have checked that months ago, mobvoi app does not sync with google fit, I have turn on and turn off and turn on again with the correct account in the google fit sync but it does not work :-( Do I have to do any more? Hi rafagala...
by Aathif Mahir
Sat May 09, 2020 2:08 pm
Forum: TicWatch Pro
Topic: Delivery
Replies: 4
Views: 231

Re: Delivery

Hi, I ordered the Ticwatch pro 2020 on the 7th April with an advertised delivery time of 2-5 days. It had now been 30 days and my tracking number hasn't updated since the 25th April. Apparently it is still in HK. Each time I contact customer services they keep asking me to wait longer. At one point...
by Aathif Mahir
Thu Apr 30, 2020 1:45 pm
Forum: TicWatch Pro
Topic: Bluetooth permissions
Replies: 2
Views: 748

Re: Bluetooth permissions

scmackellar wrote:
Thu Apr 30, 2020 12:41 pm
Thought I should add I'm using android 10 on my phone.
Hi scmackellar,

The issue is related to your Smartphone, Please contact your Smartphone vendor for solution for this issue.

Aathif Mahir
Mobvoi Global Moderator
by Aathif Mahir
Wed Mar 25, 2020 10:46 am
Forum: Mobvoi Activities
Topic: TicTalk Tech Discussion on Twitter
Replies: 0
Views: 10426

TicTalk Tech Discussion on Twitter

https://lh3.googleusercontent.com/tx7YBG1oAWtednmYGZO4YUVJ5CJWI66Mpwh3AnFrXrMxy2O7LBpnrUR5R2zvq7T5c4FMuqUrjdTfl_p1JGWioKqMEp_D8T7ZsveKQVMR46URswfuzb4yVbvGKEyMAOi1PlHGHq7rxR6xeu9v0bKRbbCZIazdRv4jDpOPIQoII2EJJ04ztwhEdc6JCwPYqwFnD1QAYCvveS5QINbw1jk4b1GA9dix54XEwy4gaw6Ux5Ei3EsLOqJ-ZodRlklly5HwByLoKeE56...
by Aathif Mahir
Sat Mar 21, 2020 10:56 am
Forum: TicWatch Pro
Topic: Notifications
Replies: 2
Views: 3442

Re: Notifications

guys, I notice when notifications come (such as a whatsapp message), the watch would vibrate everytime, however, sometimes the watch would turn on and show the notifications, sometimes the watch just stay in "dumb mode" and wouldn't automatically show the notifications. one thing I notice is when I...
by Aathif Mahir
Sat Mar 21, 2020 10:53 am
Forum: TicWatch Pro
Topic: Ticwatch pro 2020 issues and questions
Replies: 4
Views: 4028

Re: Ticwatch pro 2020 issues and questions

1. Heart rate is not synchronized. There's appx 30-45 second delay between the actual heart rate and what is shown on your TicExercise app during a workout. Which has been quite a challenge as it can be dangerous when your heart rate is 140 and it shows 111.. Then you have to start a new exercise, ...
by Aathif Mahir
Sat Mar 21, 2020 10:46 am
Forum: TicWatch S2 & E2
Topic: Ticwatch s2 doesn't turn on
Replies: 4
Views: 3360

Re: Ticwatch s2 doesn't turn on

I solved it following this operation. Place the watch on the dock for 1 second, then pick it up and then place the watch on the same dock again for 1 second. Repeat this 5 times. Hi icepanda, Seems like an issue with your charging Cradle, Please email support@mobvoi.com to get new charging Cradle a...
by Aathif Mahir
Sat Mar 21, 2020 10:44 am
Forum: TicWatch S2 & E2
Topic: Watch won't power up
Replies: 1
Views: 2810

Re: Watch won't power up

Just received new S2. Right out of the box the watch will not turn on when hold down crown. Placed on charger and there is no indication that the watch is charging. Ready to return. Hi jeff, Seems like an issue with your TicWatch charging Cradle, Please email support@mobvoi.com they'll send a repla...