Search found 331 matches

by Aathif Mahir
Fri May 31, 2019 6:00 pm
Forum: TicWatch S2 & E2
Topic: Ticwatch S2, text message notification
Replies: 8
Views: 2409

Re: Ticwatch S2, text message notification

Hi Guys,

We have addressed this issue to our engineers and waiting for feedback from them. We'll get back to you'll as soon as we received the feedback from our engineers.

Aathif Mahir
Mobvoi Global Moderator
by Aathif Mahir
Thu May 30, 2019 3:35 pm
Forum: TicWatch S2 & E2
Topic: E2 not vibrating
Replies: 1
Views: 746

Re: E2 not vibrating

Hi, no matter what I try, I cannot get my E2 to vibrate - it is only 1 day old, so I am worried that it is faulty. Is there any way of doing a diagnostic test on the watch to check if it is faulty or whether there is a setting I am missing. Hi Karlito2312, Please try to reset your Ticwatch by going...
by Aathif Mahir
Thu May 30, 2019 3:23 pm
Forum: TicWatch Pro
Topic: Voice Echo in call
Replies: 38
Views: 4486

Re: Voice Echo in call

It is quite difficult to make a showcasing video, as the echo is perceived by the interlocutor who is on the other side of the clock. In practice, the watch captures with its microphone also the audio that comes out of the speaker of the watch itself, the result is that whoever is on the other side...
by Aathif Mahir
Thu May 30, 2019 4:51 am
Forum: TicWatch Pro
Topic: Firmware Update
Replies: 2
Views: 1130

Re: Firmware Update

Hi Guys, No worries, you have done nothing wrong! The Mobvoi App updates firmware for our Ticpods product, but not Ticwatch models. Unless you have Ticpods connected to your app, the "You haven't added the device yet" message will show. Updates to the Ticwatch's will be administered through the Goog...
by Aathif Mahir
Wed May 29, 2019 11:08 pm
Forum: TicWatch Pro
Topic: Voice Echo in call
Replies: 38
Views: 4486

Re: Voice Echo in call

Hi Guys,

Can you please send a video showcasing this issue to our support team at support@mobvoi.com. Our product team can then analyze the content to determine what may be causing this.

Aathif Mahir
Mobvoi Global Moderator
by Aathif Mahir
Wed May 29, 2019 11:06 pm
Forum: TicWatch C2
Topic: TicExcersise suspends recording for inactivity - false
Replies: 1
Views: 770

Re: TicExcersise suspends recording for inactivity - false

The TicExcersise app uses to suspend activity recording for inactivity. Which is mistake. How to prevent / disable these situations? We are on outdoor walk for 3 hours but recording is usually stopped after about 1,5 hour. Model: Ticwatch C2, Mobvoi app - TicExcersise for activity recording. Mobile...
by Aathif Mahir
Wed May 29, 2019 11:04 pm
Forum: TicWatch S & E
Topic: GPS On Ticwatch E Being Inaccurate, Slow & Buggy
Replies: 1
Views: 706

Re: GPS On Ticwatch E Being Inaccurate, Slow & Buggy

Hi. Have had my Ticwatch E for a few weeks and noticed that the GPS on it is not up to scratch. Sometimes the GPS takes forever to lock, on all the apps I've tried (Strava, Ghostracer, Runtastic, built in Tic Exercise). But on most of my runs, when I look at the map afterwards I notice that the sta...
by Aathif Mahir
Tue May 28, 2019 3:32 pm
Forum: TicWatch S & E
Topic: Ticwatch E won't turn on
Replies: 3
Views: 1687

Re: Ticwatch E won't turn on

A while ago I had to return my Ticwatch E to get it repaired. The replacement unit worked amazing for quite a while until one day I charged it. After a full day of use, the watch usually got about 50% battery left, but then it got down to 3%. So, I plugged it in and it got very warm and showed that...
by Aathif Mahir
Tue May 28, 2019 3:26 pm
Forum: TicWatch Pro
Topic: Home and Work address issue
Replies: 2
Views: 589

Re: Home and Work address issue

Hi, I have a ticwatch pro bluetooth up-to-date system and wear OS etc... I'm using Samsung S9+ When I slide right (from the left) google assistant shows wrong info about my home and work address. The GPS location is accurate however it tells me i need 15 min to get home in some street. I checked my...
by Aathif Mahir
Tue May 28, 2019 3:04 pm
Forum: TicWatch Pro
Topic: Voice Echo in call
Replies: 38
Views: 4486

Re: Voice Echo in call

Hi guys,

please create a ticket at support.mobvoi.com using a PC and not a mobile device. Once received, our team will email you further information regarding the next step.

Aathif Mahir
Mobvoi Global Moderator