Search found 398 matches

by Gaby
Thu Jul 27, 2017 8:06 am
Forum: Stable Version
Topic: Calendar issue
Replies: 4
Views: 3436

Re: Calendar issue

Hi guys,
We've tested on our end, if you set a whole day event (00:00-24:00), it will show correctly. Could you please provide the screenshots of event details on your phone and on your watch calendar separately?
by Gaby
Thu Jul 27, 2017 8:02 am
Forum: Stable Version
Topic: app crash on android 7
Replies: 1
Views: 1866

Re: app crash on android 7

Hi dear sokrush,

This issue has been fixed in the new version companion, please find Ticwear Global with 4.12.1 version on Google Play.
by Gaby
Thu Jul 27, 2017 8:01 am
Forum: Stable Version
Topic: Pedometer question
Replies: 3
Views: 2744

Re: Pedometer question

The 4.12.0 version is released in batches(randomly selected), please be patient. You can search Besafe on your watch's Mobvoi Store.
by Gaby
Thu Jul 27, 2017 7:57 am
Forum: Stable Version
Topic: An hourly chime functon will be a good option
Replies: 1
Views: 1910

Re: An hourly chime functon will be a good option

Thanks very much for your suggestion, josephgeorgep ! We'll take it into account and evaluate the feasibility and the workload. Once it is available, we'll keep you posted.
by Gaby
Thu Jul 27, 2017 7:52 am
Forum: Stable Version
Topic: Spelling errors
Replies: 1
Views: 1751

Re: Spelling errors

Hi Slugsie, thanks for the heads up! I'll report it to our team. Should you find any other questions in the future, feel free to contact us.

It's so cool you backed the new product! Congratulations! It is a great deal to purchase at this stage.
by Gaby
Thu Jul 27, 2017 7:35 am
Forum: Stable Version
Topic: FACER APP WORKS FOR TICWATCH?
Replies: 1
Views: 2244

Re: FACER APP WORKS FOR TICWATCH?

Hi,
Currently, Ticwatch 2 supports watchmaker and fotoface app, allowing users to select watch faces and make their own watch faces.
by Gaby
Thu Jul 27, 2017 7:13 am
Forum: Stable Version
Topic: Wifi notification (how to disable)
Replies: 2
Views: 2618

Re: Wifi notification (how to disable)

Settings>Network>WIFI, then disable wifi. Please note that WIFI is ONLY for update package download, watchfaces download and apps download.
by Gaby
Thu Jul 27, 2017 7:01 am
Forum: Stable Version
Topic: 4.10.0 Stable version OTA Announcement-2017/6/30
Replies: 32
Views: 42631

Re: 4.10.0 Stable version OTA Announcement-2017/6/30

@lordvaderxiii Could you please provide more details? What did you do during this period? Have you tried the latest stable version 4.12.0?
by Gaby
Thu Jul 27, 2017 6:48 am
Forum: Beta Version
Topic: Calendar items not showing
Replies: 5
Views: 5325

Re: Calendar items not showing

1. Check settings>application management >Ticwear Global, click app permissions, enable the access to calendar. then reboot both your phone and your watch; 2. If the above doesn't work, please extract logs to our engineer for further analysis at zhangqiang@mobvoi.com. How to extract logs: http://for...
by Gaby
Thu Jul 27, 2017 6:10 am
Forum: Beta Version
Topic: Bug/sensor issue/user error?
Replies: 1
Views: 2292

Re: Bug/sensor issue/user error?

Hi dear, According to your description, it seems you set password to unlock the watch. That means password is needed every time the screen is in ambient mode. Please check settings>preference>security, You can disable the password. BTW, the latest firmware is 4.12.0, with new features added or impro...