Search found 398 matches

by Gaby
Mon Jul 24, 2017 12:10 pm
Forum: Beta Version
Topic: -iOS 11 pairing issue-
Replies: 11
Views: 22059

Re: -iOS 11 pairing issue-

@sdevroey It turns out to be a bug of iOS, we've reported it to Apple, waiting for the issue being fixed.
by Gaby
Mon Jul 24, 2017 11:57 am
Forum: Beta Version
Topic: Ticwatch 4.12.0_intl_a1 beta version upgrade log
Replies: 49
Views: 72466

Re: Ticwatch 4.12.0_intl_a1 beta version upgrade log

@mvlootman @Almir01 thanks for your reply! We'll test it on our end.If you have any other issues, please feel free to report them to us, thanks!
by Gaby
Mon Jul 24, 2017 11:49 am
Forum: Stable Version
Topic: Change Ringtones / Noitification Sounds with iPhone
Replies: 1
Views: 1906

Re: Change Ringtones / Noitification Sounds with iPhone

Hi David, I'm sorry to tell you that the ringtones are pre-set and couldn't be changed.
by Gaby
Mon Jul 24, 2017 11:49 am
Forum: Stable Version
Topic: 4.12.0 Stable version OTA Announcement-2017/7/20
Replies: 12
Views: 8976

Re: 4.12.0 Stable version OTA Announcement-2017/7/20

Hi @alankhwong, for watch calendar sync, you need to add your Outlook account to Google calendar firstly。
by Gaby
Mon Jul 24, 2017 11:43 am
Forum: Stable Version
Topic: Watch keeps ringing 4.12
Replies: 3
Views: 2811

Re: Watch keeps ringing 4.12

Hi HenryM.

Does this issue happen to you every time or occasionally?
by Gaby
Mon Jul 24, 2017 11:39 am
Forum: Stable Version
Topic: Pedometer question
Replies: 3
Views: 2744

Re: Pedometer question

Hi dear, Thanks for your updates! On one hand, the watch has strict step count rules on version 4.10, only when the frequency is high enough, steps will be calculated. On the latest stable version 4.12.0, it has been improved. Please update to this version firstly. On the other hand, if you use Andr...
by Gaby
Mon Jul 24, 2017 11:31 am
Forum: Stable Version
Topic: Voice Assistant (tico) no longer working after 4.4.0_intl OTA
Replies: 2
Views: 2426

Re: Voice Assistant (tico) no longer working after 4.4.0_intl OTA

Lea wrote:Same issue on 4.12.0_intl. No mic at all: no tico, no recording, nothing. :(
Hi Lea,

Could you please record a video about how the mic don't work and send it to me by email at qhkong@mobvoi.com? thanks!
by Gaby
Mon Jul 24, 2017 8:05 am
Forum: General
Topic: Watchface of the week_42 # COUNTDOWN#
Replies: 5
Views: 6413

Re: Watchface of the week_42 # COUNTDOWN#

helhadid wrote:It would be cool if the Countdown Face allowed me to choose what holiday I would like to show a countdown for. I'm not even sure whether it is considering the holidays in my country or in others.
Thanks for sharing your thoughts, your suggestion will be reported to the designer team!
by Gaby
Mon Jul 24, 2017 3:32 am
Forum: Stable Version
Topic: A step by step guide of WatchMaker on Ticwatch for iOS users
Replies: 41
Views: 70756

Re: A step by step guide of WatchMaker on Ticwatch for iOS users

dgotlib wrote:The app doesn't show up on the Mobvoi Store for me. I'm in Canada. Does that matter?
Hi Dear,

Watchmaker has been removed to "Watchface" app on the watch from Mobvoi Store. Please kindly check.
by Gaby
Mon Jul 24, 2017 3:15 am
Forum: Stable Version
Topic: 4.12.0 Stable version OTA Announcement-2017/7/20
Replies: 12
Views: 8976

Re: 4.12.0 Stable version OTA Announcement-2017/7/20

I've never had any issues with my ticwatch 2 but since updating today I haven't been able to connect it to my iphone :( Hi goldswags, What is your phone model and version? Did Ticwear Global run background?Please keep the Ticwear Global running constantly background. Then disable the Bluetooth on y...