Search found 83 matches

by jerryeight
Wed Jan 18, 2017 10:31 am
Forum: Beta Version
Topic: Tic_4.5.2_intl_a1
Replies: 13
Views: 14532

Re: Tic_4.5.2_intl_a1

Mark,

When you connect to WiFi, the new update will automatically download to your phone.
by jerryeight
Tue Jan 17, 2017 8:40 am
Forum: Beta Version
Topic: YGPS
Replies: 1
Views: 3635

Re: YGPS

Hi,

The YGPS app is an internal development app used to test the GPS chipsets. It was included in the beta os in order to allow our engineers to request logs from our beta users.
by jerryeight
Tue Jan 17, 2017 8:33 am
Forum: Beta Version
Topic: Tic_4.5.2_intl_a1
Replies: 13
Views: 14532

Re: Tic_4.5.2_intl_a1

Hi Mark,

Could you try uninstalling the standard companion app, then try to install the beta one again?
by jerryeight
Tue Jan 17, 2017 8:28 am
Forum: Stable Version
Topic: Screen burn/pixelated
Replies: 3
Views: 4844

Re: Screen burn/pixelated

Hi All,

If you have any hardware issues with your watch, please send us a ticket at the link below.

http://support.ticwear.com
by jerryeight
Mon Jan 16, 2017 9:29 am
Forum: Beta Version
Topic: Tic_4.5.2_intl_a1
Replies: 13
Views: 14532

Re: Tic_4.5.2_intl_a1

Hi Mark,

I think you are seeing the warning to allow installation of apps downloaded outside of the Play Store. Please follow the prompt and go to your Settings app> Security setting to allow it to be installed. You may turn off this setting after installing the beta companion app.
by jerryeight
Mon Jan 16, 2017 8:56 am
Forum: Stable Version
Topic: Suspect NO GPS in T2
Replies: 24
Views: 28162

Re: Suspect NO GPS in T2

Hi All,

Please include the following information when asking for assistance.

Phone:
Phone OS:
Watch OS Version:
by jerryeight
Mon Jan 16, 2017 8:34 am
Forum: Stable Version
Topic: iOS email notifications
Replies: 3
Views: 5983

Re: iOS email notifications

Hi All,

Could you please update to iOS 10.2 and Ticwear OS 4.5.0? The latest updates improved and resolved many of the issues that are mentioned here.
by jerryeight
Mon Jan 16, 2017 8:28 am
Forum: Stable Version
Topic: My watch does not show incoming call
Replies: 6
Views: 12036

Re: My watch does not show incoming call

Please include the following information when asking for assistance.

Phone:
Phone OS:
Watch OS Version:
by jerryeight
Fri Jan 13, 2017 6:32 pm
Forum: Stable Version
Topic: No Location / GPS
Replies: 13
Views: 14079

Re: No Location / GPS

Hi All,

Could you please update your phones to the latest OS version, for iPhones, it should be 10.2. Also, please update your watches to 4.5.0.
by jerryeight
Wed Jan 11, 2017 10:34 pm
Forum: Stable Version
Topic: Sync Notifications Over Wifi
Replies: 2
Views: 16549

Re: Sync Notifications Over Wifi

Yes, you can sync notifications over wifi if your watch was connected to WIFI and bluetooth, before your phone goes out of bluetooth range.