Ticwatch beta version upgrade log

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qiangzhang
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Re: Ticwatch beta version upgrade log

Post by qiangzhang » Wed Jan 11, 2017 6:04 am

mitn wrote:Not developers only!

If you use the version 4.5.0 (and above) the switch button will appear.
If you are on 4.4.x, wait till you can update your watch.

Right.

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Candid
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Re: Ticwatch beta version upgrade log

Post by Candid » Wed Jan 11, 2017 4:33 pm

Your right, I just got the update to 4.5.0 and now I am on beta 4.5.2_intl_a1

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qiangzhang
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Re: Ticwatch beta version upgrade log

Post by qiangzhang » Mon Jan 23, 2017 8:03 am

mitn wrote:Not developers only!

If you use the version 4.5.0 (and above) the switch button will appear.
If you are on 4.4.x, wait till you can update your watch.
Right.

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MikeChriss7
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Re: Ticwatch beta version upgrade log

Post by MikeChriss7 » Sun Feb 05, 2017 3:59 pm

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victimssun
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Re: Ticwatch beta version upgrade log

Post by victimssun » Tue Mar 07, 2017 7:51 pm

Is there any official process for reporting bugs found in Beta? I see the option to pull the log through the apps list. Just received 4.8.0 intl a1

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Gaby
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Re: Ticwatch beta version upgrade log

Post by Gaby » Fri Mar 31, 2017 9:38 am

victimssun wrote:Is there any official process for reporting bugs found in Beta? I see the option to pull the log through the apps list. Just received 4.8.0 intl a1
hi, you can contact us at support@mobvoi.com. Any suggestions and comments are welcome!

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graywoulf
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Re: Ticwatch beta version upgrade log

Post by graywoulf » Wed May 16, 2018 8:10 pm

I just got my Ticwatch 2 today and after reading about the Beta Version, I decided to make the switch. Everything seems to be going alright until the watch reboots and after reconnecting the bluetooth connection and getting the "Paired" screen, it says that the watch is "Now loading the system" but it never does anything further. I tried a factory reset but that did not help except that the watch did boot up again and needed to be reconnected which I did and it goes back to the "Now loading the system" screen again and just sticks there. What can I do? Can I switch back to the stable version? Thanks.

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Jamie
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Re: Ticwatch beta version upgrade log

Post by Jamie » Thu May 17, 2018 2:26 am

graywoulf wrote:
Wed May 16, 2018 8:10 pm
I just got my Ticwatch 2 today and after reading about the Beta Version, I decided to make the switch. Everything seems to be going alright until the watch reboots and after reconnecting the bluetooth connection and getting the "Paired" screen, it says that the watch is "Now loading the system" but it never does anything further. I tried a factory reset but that did not help except that the watch did boot up again and needed to be reconnected which I did and it goes back to the "Now loading the system" screen again and just sticks there. What can I do? Can I switch back to the stable version? Thanks.
Hi,

Please contact support@mobvoi.com and they will find a solution for you.

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graywoulf
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Re: Ticwatch beta version upgrade log

Post by graywoulf » Thu May 17, 2018 4:16 am

Thanks Jamie for your reply. How long does it usually take to get a response from support?

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Jamie
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Re: Ticwatch beta version upgrade log

Post by Jamie » Thu May 17, 2018 5:44 am

graywoulf wrote:
Thu May 17, 2018 4:16 am
Thanks Jamie for your reply. How long does it usually take to get a response from support?
It should take 1-3 working days

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