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Step count discrepancy Ticwatch and companion

Posted: Sat Aug 26, 2017 3:16 am
by JavierO
Since the upgrade there is a discrepancy between the steps count watch shows and the companion shows . They are in sync during the day but after 0000 the count showed for the previous day is way less than the watch previously counted. Last example showed 9600 steps taken but the App showed only 4600 as the steps for the day in the history.

Re: Step count discrepancy Ticwatch and companion

Posted: Mon Aug 28, 2017 12:35 pm
by GordonHannan
Seems to be an issue with stable too:
http://forum.ticwear.com/viewtopic.php? ... 67ad#p5675

Re: Step count discrepancy Ticwatch and companion

Posted: Thu Aug 31, 2017 1:50 pm
by qiangzhang
Hi guys, this issue has been fixed on the 4.13.0 beta version,please update both companion app and watch firmware .Thank you.

Re: Step count discrepancy Ticwatch and companion

Posted: Thu Sep 07, 2017 7:11 am
by carlod
Hi, I have now switched to the beta version to see if it fixes the step count discrepancy, but now the app just shows zero steps. Do I need to download a separate beta version of the app? Thanks

Re: Step count discrepancy Ticwatch and companion

Posted: Tue Sep 12, 2017 7:39 am
by Gaby
Hi carlod,

Whether you use iOS devices or Android devices?

If Android devices, please download the beta version through this link:
http://cdn.chumenwenwen.com/mushroom/fu ... 972896.apk