Ticwatch E cancellation

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4D17HY4
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Ticwatch E cancellation

Post by 4D17HY4 » Mon Nov 06, 2017 5:19 pm

I was part of the second phase of kickstarter funding for the Ticwatch E, and was super stoked, until my Nexus phone kicked the bucket and I made the move to the iPhone (no hate, please). With the iOS inability to take voice inputs as responses to text messages, an Android Wear smartwatch is just a no-go :cry: .

How do I cancel my order so the watch doesn't ship all the way to me, only to be returned?

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Mobvoi
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Re: Ticwatch E cancellation

Post by Mobvoi » Wed Nov 08, 2017 3:32 am

Hey 4D17HY4,

Unfortunately it is too late to cancel your order, as they've already been shipped out! The watch will still work well with iPhone, why not give it a try and see how you like it? :)

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4D17HY4
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Re: Ticwatch E cancellation

Post by 4D17HY4 » Wed Nov 08, 2017 7:20 pm

hey! thanks for the response. yes, i know it will work well, but like i said, lack of message responses through android wear is a deal breaker.

i understand i cannot cancel the order - how do i request a return then?

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austinzhou
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Re: Ticwatch E cancellation

Post by austinzhou » Wed Nov 15, 2017 7:20 am

You can logon Mobvoi homepage then go to support page to claim warranty for return the product.

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