[URGENT] Shipping Update for Indian Backers

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samfong
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[URGENT] Shipping Update for Indian Backers

Post by samfong » Mon Nov 20, 2017 9:21 am

Hey everyone,

Thank you so much for your patience over the past few days.

We understand that you guys are still seeing “to be updated” under your tracking information. Over the weekend, we got news that the Indian Customs released an official notice that they are temporarily seizing all watch products from clearance, which means that no watches can enter India for the time being.

Image

We are staying on top of this, and are doing our best to work out an arrangement for Ticwatch S & E. We will keep you guys updated as soon as we can!

Best,
The Mobvoi Team

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Re: [URGENT] Shipping Update for Indian Backers

Post by swoozz » Mon Nov 20, 2017 10:26 am

This is really disappointing!! :cry:

I know it isn't Mobvoi's fault completely. But still, I wish you guys had checked all these complications earlier itself.

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Re: [URGENT] Shipping Update for Indian Backers

Post by samfong » Mon Nov 20, 2017 10:36 am

swoozz wrote:
Mon Nov 20, 2017 10:26 am
This is really disappointing!! :cry:

I know it isn't Mobvoi's fault completely. But still, I wish you guys had checked all these complications earlier itself.
The team is very disappointed by this too :( We know how excited you guys have been. The news was only announced to us over the weekend, so we've been doing everything we can to try and fix it.

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Re: [URGENT] Shipping Update for Indian Backers

Post by swoozz » Mon Nov 20, 2017 11:14 am

samfong wrote:
Mon Nov 20, 2017 10:36 am
swoozz wrote:
Mon Nov 20, 2017 10:26 am
This is really disappointing!! :cry:

I know it isn't Mobvoi's fault completely. But still, I wish you guys had checked all these complications earlier itself.
The team is very disappointed by this too :( We know how excited you guys have been. The news was only announced to us over the weekend, so we've been doing everything we can to try and fix it.
Is there a timeline in which you would be able to sort this out?
Also, As promised earlier, I hope Indian's are not made to make any payment for this Customs thing!

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kannaa
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Re: [URGENT] Shipping Update for Indian Backers

Post by kannaa » Mon Nov 20, 2017 11:35 am

As per the update #16, we're told that "For backers in Canada and India - The watches have reached their respective warehouses, and will repackaged into individual orders within the next 2 working days. We expect to send them out at the start of next week, which means you should be able to receive them as early as possible (given our 18 November agreement with Google)." and now you're telling that it is stuck with Indian customs.

Why did you make the false statement before then ?

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Re: [URGENT] Shipping Update for Indian Backers

Post by Narendarselva » Mon Nov 20, 2017 11:38 am

Is there any update on indian shipment???

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Re: [URGENT] Shipping Update for Indian Backers

Post by markrocha » Mon Nov 20, 2017 11:41 am

samfong wrote:
Mon Nov 20, 2017 9:21 am
Hey everyone,

Thank you so much for your patience over the past few days.

We understand that you guys are still seeing “to be updated” under your tracking information. Over the weekend, we got news that the Indian Customs released an official notice that they are temporarily seizing all watch products from clearance, which means that no watches can enter India for the time being.

We are staying on top of this, and are doing our best to work out an arrangement for Ticwatch S & E. We will keep you guys updated as soon as we can!

Best,
The Mobvoi Team
Okay so we've established that it's a customs problem. Can you provide some clarity as to whether it's stuck in HK or India. Also, what's the way forward from here? What do you think is the turnaround time - are we talking days or weeks here?

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Narendarselva
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Re: [URGENT] Shipping Update for Indian Backers

Post by Narendarselva » Mon Nov 20, 2017 11:41 am

:| :| :| kindly update us on the status as of now.

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Re: [URGENT] Shipping Update for Indian Backers

Post by sudovim » Mon Nov 20, 2017 12:15 pm

samfong wrote:
Mon Nov 20, 2017 9:21 am
Hey everyone,

Thank you so much for your patience over the past few days.

We understand that you guys are still seeing “to be updated” under your tracking information. Over the weekend, we got news that the Indian Customs released an official notice that they are temporarily seizing all watch products from clearance, which means that no watches can enter India for the time being.

We are staying on top of this, and are doing our best to work out an arrangement for Ticwatch S & E. We will keep you guys updated as soon as we can!

Best,
The Mobvoi Team
So what is the next step that would be taken by Mobvoi?
Any other alternate or will mobvoi wait for the clearance?

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Re: [URGENT] Shipping Update for Indian Backers

Post by kapil1117 » Mon Nov 20, 2017 12:18 pm

Any estimate of when will this be resolved? 10 days or something?

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