Where to cancel my order

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Kharabeesh
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Re: Where to cancel my order

Post by Kharabeesh » Sat Jun 02, 2018 6:14 pm

Hello,
I made an order for a Ticwatch E and haven't received any information other than for a receipt number. No tracking number or shipment confirmation. This is very annoying and unprofessional. How do I cancel my order and get refunded?
Receipt # [1877-3574]. Contacted support by email and no response.

Hanan

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Jamie
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Re: Where to cancel my order

Post by Jamie » Mon Jun 04, 2018 3:22 am

Kharabeesh wrote:
Sat Jun 02, 2018 6:14 pm
Hello,
I made an order for a Ticwatch E and haven't received any information other than for a receipt number. No tracking number or shipment confirmation. This is very annoying and unprofessional. How do I cancel my order and get refunded?
Receipt # [1877-3574]. Contacted support by email and no response.

Hanan
Hi Kharabeesh,

Has support contacted and helped you? The system has been buggy lately and some people have not received a confirmation email. Let me know if there is anything I can help you with.

Jamie

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Kharabeesh
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Re: Where to cancel my order

Post by Kharabeesh » Mon Jun 04, 2018 10:52 pm

Hey Jamie,

No one has contacted me nir did i receive any emails back from the support team. I've disputed the amount with my bank as I hadn't heard anything back.

I'd like to cancel the order. Ho do i talk to in order to do that?

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kendoka15
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Re: Where to cancel my order

Post by kendoka15 » Thu Jun 14, 2018 3:23 am

I haven't received any emails either and I placed my order on the 7th

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Lostit
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Re: Where to cancel my order

Post by Lostit » Sat Aug 11, 2018 9:31 pm

Hello,
Would it be possible to cancel the order #23465360416 before it ships ?
There was a misunderstandment with my wife and we bought the product twice.
I would really apreciate your help, since that would avoid us the trouble to return it once it has shipped. :cry:

Thanks a lot in advance,

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0339975
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Re: Where to cancel my order

Post by 0339975 » Thu Mar 14, 2019 11:22 am

Hi guys

I would like to cancel my order for E2.

My order number is 23465401305.

Please cancel my order. Thank you.

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ronaldPhemy
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Where to cancel my order

Post by ronaldPhemy » Tue Apr 16, 2019 5:28 am

you ordered from our site?
Can you post the order number/confirmation number you received?
Also name on the order, etc.

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Hew2019
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Re: Where to cancel my order

Post by Hew2019 » Fri Apr 19, 2019 9:33 am

I have only recently made an order that I wish to cancel (last few hours). I was not aware that I would have to pay import duty. I ordered on the Mobvoi website. I have emailed customer support, but have not as yet received a response. I would be greatful if someone could look into this for me. Order no. 23465409831. Thank you.

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Mobvoi
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Re: Where to cancel my order

Post by Mobvoi » Wed Apr 24, 2019 2:58 am

Hew2019 wrote:
Fri Apr 19, 2019 9:33 am
I have only recently made an order that I wish to cancel (last few hours). I was not aware that I would have to pay import duty. I ordered on the Mobvoi website. I have emailed customer support, but have not as yet received a response. I would be greatful if someone could look into this for me. Order no. 23465409831. Thank you.

Hi Hew2019,


Your order was successfully cancelled and refunded by our support team. For future reference, when placing an order on Mobvoi.com, your full total is calculated when you enter your shipping address, you will not incur additional fees upon delivery.


Team Mobvoi

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JudgeBar
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Where to cancel my order

Post by JudgeBar » Sat May 25, 2019 7:36 pm

Before I post any pictures I want to ask if this is ok. Is it ok if we post a picture of where we work and give a brief description of what we do? If its not cool please delete this thread.

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