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Re: Where to cancel my order

Posted: Tue Nov 28, 2017 4:42 am
by samfong
antares692002 wrote:
Mon Nov 27, 2017 12:35 pm
Hello

I have no information of my order (TIC_EU_1817) made on 21 November.

No information despite several messages to the support. (No answer)

What do I do?

If not new I want to cancel this command.

They say that this order is delivered or shipped...
Hi antares692002, I have requested for your order to be cancelled. Keep you updated!

Re: Where to cancel my order

Posted: Tue Nov 28, 2017 7:45 am
by antares692002
Hello

Thank you I'm sorry about this situation, but the lack of visibility to orders is too important

Will I receive a refund email? confirmation?

Thank you

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 12:53 am
by robinyip1
I have not received any tracking info, shipping info since i made my preorder on 27 oct. Would appreciate if i could get an update.. Order TIC9648

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 2:36 am
by samfong
antares692002 wrote:
Tue Nov 28, 2017 7:45 am
Hello

Thank you I'm sorry about this situation, but the lack of visibility to orders is too important

Will I receive a refund email? confirmation?

Thank you
Hey antares692002, your package has already been shipped, and currently awaiting receipt on the UK side. Since it has shipped, we're unable to help you cancel the order. However, I believe that you'll receive your order in the next few days.

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 8:19 am
by antares692002
Hello

I just saw this.

This is good news!

I expected my watch forward.

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 8:30 am
by robinyip1
Why do we need wait for post to be approved to be showed? i pre ordered my watch on 27 OCT and have not received any shipping update or tracking No, sent to my email. i need an update, Order No, TIC9648

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 9:14 am
by samfong
robinyip1 wrote:
Wed Nov 29, 2017 8:30 am
Why do we need wait for post to be approved to be showed? i pre ordered my watch on 27 OCT and have not received any shipping update or tracking No, sent to my email. i need an update, Order No, TIC9648
Hi robinyip! Most forums have to be moderated according to guidelines in order to promote an environment where our customers can freely discuss topics and issues related to Mobvoi.

I have checked on your order, and it has been packaged and waiting to be dispatched from Hong Kong.

Re: Where to cancel my order

Posted: Wed Nov 29, 2017 2:14 pm
by kolgate
Hi Samfong,

Can you provide me an update of my order please TIC_EU_1930
I have contact support but no new from us.

Syncerely

Re: Where to cancel my order

Posted: Fri Dec 01, 2017 9:52 am
by samfong
kolgate wrote:
Wed Nov 29, 2017 2:14 pm
Hi Samfong,

Can you provide me an update of my order please TIC_EU_1930
I have contact support but no new from us.

Syncerely
Hi kolgate,

Your order has been packaged and awaiting pick up at our warehouse in Hong Kong. You will receive a tracking code once it arrives in your country!

Re: Where to cancel my order

Posted: Sat Dec 02, 2017 12:59 pm
by WhoIsMrClean
I have no idea when I'm receiving my watch even though the website said nothing about waiting this long when ordering.... I'm really mad