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Re: Where to cancel my order

Posted: Sat Jun 02, 2018 6:14 pm
by Kharabeesh
Hello,
I made an order for a Ticwatch E and haven't received any information other than for a receipt number. No tracking number or shipment confirmation. This is very annoying and unprofessional. How do I cancel my order and get refunded?
Receipt # [1877-3574]. Contacted support by email and no response.

Hanan

Re: Where to cancel my order

Posted: Mon Jun 04, 2018 3:22 am
by Jamie
Kharabeesh wrote:
Sat Jun 02, 2018 6:14 pm
Hello,
I made an order for a Ticwatch E and haven't received any information other than for a receipt number. No tracking number or shipment confirmation. This is very annoying and unprofessional. How do I cancel my order and get refunded?
Receipt # [1877-3574]. Contacted support by email and no response.

Hanan
Hi Kharabeesh,

Has support contacted and helped you? The system has been buggy lately and some people have not received a confirmation email. Let me know if there is anything I can help you with.

Jamie

Re: Where to cancel my order

Posted: Mon Jun 04, 2018 10:52 pm
by Kharabeesh
Hey Jamie,

No one has contacted me nir did i receive any emails back from the support team. I've disputed the amount with my bank as I hadn't heard anything back.

I'd like to cancel the order. Ho do i talk to in order to do that?

Re: Where to cancel my order

Posted: Thu Jun 14, 2018 3:23 am
by kendoka15
I haven't received any emails either and I placed my order on the 7th

Re: Where to cancel my order

Posted: Sat Aug 11, 2018 9:31 pm
by Lostit
Hello,
Would it be possible to cancel the order #23465360416 before it ships ?
There was a misunderstandment with my wife and we bought the product twice.
I would really apreciate your help, since that would avoid us the trouble to return it once it has shipped. :cry:

Thanks a lot in advance,

Re: Where to cancel my order

Posted: Thu Mar 14, 2019 11:22 am
by 0339975
Hi guys

I would like to cancel my order for E2.

My order number is 23465401305.

Please cancel my order. Thank you.

Where to cancel my order

Posted: Tue Apr 16, 2019 5:28 am
by ronaldPhemy
you ordered from our site?
Can you post the order number/confirmation number you received?
Also name on the order, etc.

Re: Where to cancel my order

Posted: Fri Apr 19, 2019 9:33 am
by Hew2019
I have only recently made an order that I wish to cancel (last few hours). I was not aware that I would have to pay import duty. I ordered on the Mobvoi website. I have emailed customer support, but have not as yet received a response. I would be greatful if someone could look into this for me. Order no. 23465409831. Thank you.

Re: Where to cancel my order

Posted: Wed Apr 24, 2019 2:58 am
by Mobvoi
Hew2019 wrote:
Fri Apr 19, 2019 9:33 am
I have only recently made an order that I wish to cancel (last few hours). I was not aware that I would have to pay import duty. I ordered on the Mobvoi website. I have emailed customer support, but have not as yet received a response. I would be greatful if someone could look into this for me. Order no. 23465409831. Thank you.

Hi Hew2019,


Your order was successfully cancelled and refunded by our support team. For future reference, when placing an order on Mobvoi.com, your full total is calculated when you enter your shipping address, you will not incur additional fees upon delivery.


Team Mobvoi

Where to cancel my order

Posted: Sat May 25, 2019 7:36 pm
by JudgeBar
Before I post any pictures I want to ask if this is ok. Is it ok if we post a picture of where we work and give a brief description of what we do? If its not cool please delete this thread.