Where to cancel my order

Moderators: garrywadams, Aathif Mahir

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Naveen
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Re: Where to cancel my order

Post by Naveen » Mon Jun 17, 2019 8:12 pm

Hello Mobvoi Team,

I placed an order for the ticwatch buddy package on Saturday 15th July 2019.

I need it before the 25th July, but it is not yet shipped.

I live in Canada and its a gift I am taking to India and I leave on the 25th July.

There is no point of receiving it after that. I can cancel it if its not shipped yet and I can order it via amazon,

Kindly Advice

Thanks.

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Aathif Mahir
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Re: Where to cancel my order

Post by Aathif Mahir » Mon Jun 17, 2019 9:25 pm

Naveen wrote:
Mon Jun 17, 2019 8:12 pm
Hello Mobvoi Team,

I placed an order for the ticwatch buddy package on Saturday 15th July 2019.

I need it before the 25th July, but it is not yet shipped.

I live in Canada and its a gift I am taking to India and I leave on the 25th July.

There is no point of receiving it after that. I can cancel it if its not shipped yet and I can order it via amazon,

Kindly Advice

Thanks.
Hi Naveen,

Please contact support@mobvoi.com to cancel your order.

Aathif Mahir
Mobvoi Global Moderator

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mhelmisabran
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Re: Where to cancel my order

Post by mhelmisabran » Wed Apr 22, 2020 5:48 am

Hello Mobvoi Team,

I placed an order for the TicWatch Pro 2020 Shadow Black with details below:

Order Number: 23465468717

Due to this, i have sent an email to support@ mobvoi.com on 2020-04-06, 2020-04-17 but to date still not receive any reply on this issue.
This is clearly takes too much time and i checked on delivery status also seems no progress whatsoever.

Kindly advise as i really want to cancel this order but no one able to reply me.

Thanks & Regards,

Mie, from Kuala Lumpur, Malaysia

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asem.bala
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Re: Where to cancel my order

Post by asem.bala » Mon May 11, 2020 11:59 am

I have the same issue. I made an order on May 9th. For a Pro 2020 .After reading through some reviews u decided that it might not be the best fit for me, so I contacted support an hour later to cancel and no reply. I sent another email the next day again asking for cancellation and no reply again. Today I recieved an email that my order has shipped !!!!!! I honestly don't understand.
What should I do now? Can I contact DHL to refuse delivery of the package?

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mansoorahmed2214
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Re: Where to cancel my order

Post by mansoorahmed2214 » Tue Jul 14, 2020 10:19 am

Hi
I have mailed to support team to cancel my recently placed order 23465490769 but I haven't got any response from them. Could you please have a look.

Thanks

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yoganathankeshawi
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Re: Where to cancel my order

Post by yoganathankeshawi » Wed Aug 05, 2020 9:20 pm

I recently cancelled my order that wasn’t shipped out yet and was wondering how many days it would take for me to get fully refunded

Order number : 23465496562

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h.pickard99
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Re: Where to cancel my order

Post by h.pickard99 » Mon Aug 31, 2020 7:23 pm

Hello, I tried to order a watch today and it said there was a server issue, so i refreshed the website, refilled in the boxes and then had the same issue once again.
Now TWO watches are showing up in my orders, I only want 1, and when i try to cancel them BOTH it says they don't exist?
Help
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