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Re: Ticwatch E connected to bluetooth but no internet

Posted: Sun Jun 17, 2018 8:45 pm
by CarloHD
Try this: format the smartwatch, two time, connect the smartphone to WiFi, delete the data and cache of wear os app on smartphone, shut down and turn on the Bluetooth, try to configure the smartwatch and copy the Google account on the smartwatch... It's work? No? Ok, don't turn back from the configuration, shut down the WiFi and use the data connection, try to copy the Google account.. it's works? No? Ok, still don't turn back from the configuration, check if you have any vpn, turn off it eventually, turn on the WiFi, try to copy the account...

After that, my Google account is correctly copied on smartwatch, and the internet connection over Bluetooth works perfectly (still I can't use "ok Google" hotword, but it's an other problem)
I don't know WHY, after this strange steps, it's work, but there's no harm in trying

Re: Ticwatch E connected to bluetooth but no internet

Posted: Mon Jun 18, 2018 11:58 am
by jordi.monros
Another user with the same problem. Any idea to solve? Hey Ticwatch support, can you tell us something?

Re: Ticwatch E connected to bluetooth but no internet

Posted: Tue Jun 19, 2018 7:47 am
by Querrin
davidkhoo,

Wifi takes way too much battery so it's not really efficient.

Re: Ticwatch E connected to bluetooth but no internet

Posted: Thu Jun 21, 2018 10:30 am
by CarloHD
I fix the problem turning off any vpn, and turning on/off for many time the WiFi connection on the smartphone, and the same for data connection. I don't know how many times I do this, or why it's work, but for now, my smartwatch works fine, except for Google assistant hotword, and a bug with calls

Re: Ticwatch E connected to bluetooth but no internet

Posted: Sat Jun 30, 2018 3:37 pm
by rounder09
My Tickwatch E shows 1.3 as the Wear version number. Is this normal? How can I update to 2?

Re: Ticwatch E connected to bluetooth but no internet

Posted: Mon Jul 09, 2018 4:31 pm
by Haleymcrawr
My ticwatch e is 3 days old and I have barely been able to connect and understand why. It HAS worked on Bluetooth but doesn't always. Also doesn't continue to work on Wi-Fi when I haven't touched my phone for a long time which was the whole reason I bought this watch. Temted to return it if I don't get this fixed because it hasn't solved my problem.

Re: Ticwatch E connected to bluetooth but no internet

Posted: Wed Aug 01, 2018 2:01 am
by vishalrstg
Hi,

I bought it Ticwatch Pro from Amazon. My watch is connected to my phone via Bluetooth. I am not able to use Google Assitant , play store on mobile cellular data.
Anyone knows any fix for this?

Thanks,
Vishal

Re: Ticwatch E connected to bluetooth but no internet

Posted: Fri Aug 10, 2018 10:48 am
by maxime0803
Hello,

Still the same issue on the watch I've received yesterday, and I have done all software updates.
There is still no officila answer, with a fix from Mobvoi ? Even after many complaints, since many months?

This is no acceptable... I am probably going to return the watch.

Re: Ticwatch E connected to bluetooth but no internet

Posted: Fri Aug 10, 2018 2:20 pm
by maxime0803
Still no fix from mobvoi on this ? I received my watch yesterday and have the same issue...
This has been going on since month now... Has anyone returned their watch and got a refund ?

Thanks,
Maxime

Re: Ticwatch E connected to bluetooth but no internet

Posted: Sat Aug 11, 2018 7:53 pm
by blizy999
Add me to the list of frustrated users with the same problem. No Google now unless wifi is there. What a lack of support from this company. The new Galaxy watch or the upcoming pixel watch is looking good and sell this for whatever someone will give me. Thanks

Ticwatch E and OnePlus 5T running all latest software.