Ticwatch S Button fell off after 2 days

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MEGACHARSIEW
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Ticwatch S Button fell off after 2 days

Post by MEGACHARSIEW » Thu Nov 30, 2017 8:17 am

As title stated, the button fell off after 2 days.
There was no physical impact on the watch, it just... fell off.
I am unable to retrieve the button as i was not aware of it when it happened.

Am I supposed to pay again to send it to the developer to have it fix?!

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samfong
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Re: Ticwatch S Button fell off after 2 days

Post by samfong » Thu Nov 30, 2017 9:05 am

MEGACHARSIEW wrote:
Thu Nov 30, 2017 8:17 am
As title stated, the button fell off after 2 days.
There was no physical impact on the watch, it just... fell off.
I am unable to retrieve the button as i was not aware of it when it happened.

Am I supposed to pay again to send it to the developer to have it fix?!
Hey MEGACHARSIEW,

You can apply for a return under "warranty" here: http://support.mobvoi.com

We will send you a shipping label to cover the delivery fees.

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MEGACHARSIEW
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Re: Ticwatch S Button fell off after 2 days

Post by MEGACHARSIEW » Thu Nov 30, 2017 9:38 am

I appreciate the prompt response.
I have applied for the warranty.
Hope to get the verification soon.
Thanks!

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MEGACHARSIEW
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Re: Ticwatch S Button fell off after 2 days

Post by MEGACHARSIEW » Thu Nov 30, 2017 11:04 am

samfong wrote:
Thu Nov 30, 2017 9:05 am
MEGACHARSIEW wrote:
Thu Nov 30, 2017 8:17 am
As title stated, the button fell off after 2 days.
There was no physical impact on the watch, it just... fell off.
I am unable to retrieve the button as i was not aware of it when it happened.

Am I supposed to pay again to send it to the developer to have it fix?!
Hey MEGACHARSIEW,

You can apply for a return under "warranty" here: http://support.mobvoi.com

We will send you a shipping label to cover the delivery fees.
I received a response for my request for warranty.
I was told to use POST service to deliver it to a stated address.
However, there was no mentioning of shipping label.
Should I go ahead with the delivery? or should I wait for the shipping label.

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samfong
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Re: Ticwatch S Button fell off after 2 days

Post by samfong » Fri Dec 01, 2017 5:52 am

Hi there,

Could you provide me with the email you used to apply for return?

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MEGACHARSIEW
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Re: Ticwatch S Button fell off after 2 days

Post by MEGACHARSIEW » Fri Dec 01, 2017 6:29 am


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samfong
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Re: Ticwatch S Button fell off after 2 days

Post by samfong » Fri Dec 08, 2017 6:43 am

Hey there,

I've checked with the team, and we aren't able to produce shipping labels for your country. You can send it to the following address using Singpost, and we will reimburse you the fee (keep the receipt):

Zhongguancun International Innovation Building
Room 502, 67 North Fourth Ring Road, Haidian District,
Beijing, China
Ticwatch 13691408229

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MEGACHARSIEW
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Re: Ticwatch S Button fell off after 2 days

Post by MEGACHARSIEW » Sat Jan 06, 2018 12:23 pm

may I know how will the reimbursement be sent to me?

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