ASAP! DHL wants me to pay VAT twice !

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BlueAngel
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ASAP! DHL wants me to pay VAT twice !

Post by BlueAngel » Mon Dec 04, 2017 6:30 pm

Don't know why my 1. post won't be shown here... But here I go again:

I'm a backer from Germany, paid VAT and still didn't receive my watch yet!
The problem is that DHL germany wants me to pay VAT/customs fee again :evil:
you, Mobvoi, have to proof DHL China that I did pay VAT so that they can confirm this to DHL germany. After that I will receive my watch

I hope someone from Mobvoi will now read this and help me with this problem!
I'm not willing to pay VAT twice :evil:

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syscheck
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Re: ASAP! DHL wants me to pay VAT twice !

Post by syscheck » Tue Dec 05, 2017 8:34 pm

Not sure if it would help, but if you have an order confirmation in your email, it shows VAT. Or even better; if you payed with Paypal, maybe in that payment confirmation it proves your VAT payment?

Just a suggestion, because I haven't received my watch yet...

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anurag21291
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Re: ASAP! DHL wants me to pay VAT twice !

Post by anurag21291 » Tue Dec 05, 2017 9:31 pm

I have faced the same situation. I had to pay 45 Euros to DHL for the custom clearance.
I have already send the proof of payment to mobvoi. And I am still waiting for their reply

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hdvn
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Re: ASAP! DHL wants me to pay VAT twice !

Post by hdvn » Wed Dec 06, 2017 8:35 am

Same as me. I had to pay import tax, VAT & additional DHL service fee while already paid additional US$15 to Mobvoi for shipping fee.
Already contacted to Mobvoi via Kickstarter msg system but no reply from them.
My final price of Ticwatch S is higher than current selling price in local market.
Feeling disappointed.

Dear Mobvoi

Any explanation from your side?

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benz76
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Re: ASAP! DHL wants me to pay VAT twice !

Post by benz76 » Sat Dec 09, 2017 8:52 pm

Same pronlem here in Vietnam. DHL asked me paid tax and fees. Pls advice should i pay to get the watch?

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samfong
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Re: ASAP! DHL wants me to pay VAT twice !

Post by samfong » Mon Dec 11, 2017 8:15 am

BlueAngel wrote:
Mon Dec 04, 2017 6:30 pm
Don't know why my 1. post won't be shown here... But here I go again:

I'm a backer from Germany, paid VAT and still didn't receive my watch yet!
The problem is that DHL germany wants me to pay VAT/customs fee again :evil:
you, Mobvoi, have to proof DHL China that I did pay VAT so that they can confirm this to DHL germany. After that I will receive my watch

I hope someone from Mobvoi will now read this and help me with this problem!
I'm not willing to pay VAT twice :evil:
Hi BlueAngel!

I will contact you directly about this via email. Will try my best to help you solve this problem!

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samfong
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Re: ASAP! DHL wants me to pay VAT twice !

Post by samfong » Mon Dec 11, 2017 8:19 am

hdvn wrote:
Wed Dec 06, 2017 8:35 am
Same as me. I had to pay import tax, VAT & additional DHL service fee while already paid additional US$15 to Mobvoi for shipping fee.
Already contacted to Mobvoi via Kickstarter msg system but no reply from them.
My final price of Ticwatch S is higher than current selling price in local market.
Feeling disappointed.

Dear Mobvoi

Any explanation from your side?

Hey hdvn,

The USD15 you paid for on Kickstarter was the shipping fee, and does not cover the VAT and service fee!

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samfong
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Re: ASAP! DHL wants me to pay VAT twice !

Post by samfong » Mon Dec 11, 2017 8:36 am

benz76 wrote:
Sat Dec 09, 2017 8:52 pm
Same pronlem here in Vietnam. DHL asked me paid tax and fees. Pls advice should i pay to get the watch?
Hey benz76,

Each country has their own clearance and import fees. The shipping fee you paid on Kickstarter does not cover these fees! We recommend paying the fees to receive your watch.

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vigin
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Re: ASAP! DHL wants me to pay VAT twice !

Post by vigin » Mon Dec 11, 2017 11:29 am

I've sent an Email to support@mobvoi.com, it's been 72 hours no reply yet.
The matter is urgent since I need information on the invoice, if I dont provide the information required by customs they will dispose the shipment.

It will help if you'll can provide a support number to contact, it's urgent.
I have 2 days remaining to provide the information before they dispose the shipment.

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samfong
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Re: ASAP! DHL wants me to pay VAT twice !

Post by samfong » Thu Dec 14, 2017 6:59 am

vigin wrote:
Mon Dec 11, 2017 11:29 am
I've sent an Email to support@mobvoi.com, it's been 72 hours no reply yet.
The matter is urgent since I need information on the invoice, if I dont provide the information required by customs they will dispose the shipment.

It will help if you'll can provide a support number to contact, it's urgent.
I have 2 days remaining to provide the information before they dispose the shipment.
Hey vigin, has our support team gotten back to you? What email did you use to send in your request?

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