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Ordered 2 Ticwatch E's but only recieved one

Posted: Mon Dec 18, 2017 8:56 am
by LtBlackWolf
I ordered 2 of the Ticwatch E models 2 weeks ago my package arrived last week but only had one watch inside.
I've emailed and messaged through every support I could find but have yet to receive a response on how to rectify this mistake.

Re: Ordered 2 Ticwatch E's but only recieved one

Posted: Mon Dec 18, 2017 9:14 am
by samfong
LtBlackWolf wrote:
Mon Dec 18, 2017 8:56 am
I ordered 2 of the Ticwatch E models 2 weeks ago my package arrived last week but only had one watch inside.
I've emailed and messaged through every support I could find but have yet to receive a response on how to rectify this mistake.
Hey! I'm really sorry to hear that. What's your order number? I'll verify this with the team and try to ship the other one to you ASAP.

Re: Ordered 2 Ticwatch E's but only recieved one

Posted: Wed Dec 20, 2017 2:35 am
by LtBlackWolf
Thank you for the assistance.
My order number is TIC12462

Re: Ordered 2 Ticwatch E's but only recieved one

Posted: Wed Dec 20, 2017 8:25 am
by samfong
Hey, I've relayed the message to the support team - they will follow up on this with you :)