How to return the product?

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winson213
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How to return the product?

Post by winson213 » Tue Dec 19, 2017 4:12 am

I like to return and ask for refund of my Tichome mini since I am not satisfied about the battery. Dropped email to support team however there are lack of reply... and I am concerning the 30 days return policy since it does not indicate whether its counted by the purchase date or actual product arrive date... please help

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robinhav
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Re: How to return the product?

Post by robinhav » Tue Dec 26, 2017 9:33 am

It is counted from the point when you received the parcel. Have you ever received your refund? My watch has been stuck for 'pick-up' by Mobvoi for 30 days almost..

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