Can't get heartrate to work on Ticwatch e

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imyotrex
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Can't get heartrate to work on Ticwatch e

Post by imyotrex » Fri Jan 19, 2018 1:46 pm

I just received a Ticwatch E. I can't figure out how to get heartrate monitoring to work. I've found references that say that it will start to work during a workout and I can view the stats on the health app. I also found a reference where you can turn it on for "on demand" readings via the health app, but there is nothing about heartrate in the healthapp.

Please provide instructions on:

1. how to view heartrate monitor during workouts
2. how to turn on and view the heart rate monitor for 'on demand' use.

Thanks!

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TheGaby
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Re: Can't get heartrate to work on Ticwatch e

Post by TheGaby » Sat Feb 10, 2018 12:38 am

I set up my ticwatch e today and I cannot get the heartrate to work either. I have turned it on and i starts to read, and then says "Sorry your heartrate could not be measured"

Any help here would be greatly appreciated.

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Jamie
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Re: Can't get heartrate to work on Ticwatch e

Post by Jamie » Mon Feb 12, 2018 10:05 am

It depends on the type of information you are looking for.

For single measurement of heart rate

Open "Heart rate" app -> tap and stay still

For statistics including heart rate over the course of your runs:

1. Open Fitness App -> Ensure you have downloaded Ticwatch App-> Click 'Outdoor Run' -> Hold still for watch to determine your location -> Start running.

2. After the run: Long press to end the workout & click "Save" so that the data of your run is recorded to the Ticwatch App on your phone -> Open the Ticwatch App & scroll all the way to the bottom and click the most recent report to view the statistics

Hope this helps.

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go2girlmn
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Re: Can't get heartrate to work on Ticwatch s

Post by go2girlmn » Tue Feb 20, 2018 1:03 pm

I just received my ticwatch and I can not get the heart rate beyond the testing. I am sitting very still and nothing is working, it just keeps saying testing.

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Ash84
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Re: Can't get heartrate to work on Ticwatch e

Post by Ash84 » Wed Mar 28, 2018 9:32 am

Mine was working for 4 weeks now has stopped. The green lights no longer come on at all. Tried a full restore to defults still not working.

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