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Re: Disappointing support from Mobvoi

Posted: Mon Mar 12, 2018 2:47 pm
by HongYung
Jamie wrote:
Mon Mar 12, 2018 3:30 am
HongYung wrote:
Sat Mar 10, 2018 10:57 am
My friends and family are quit interested with my watch in terms of the design, the screen and the tickle feature. They didn't know about this "ticwatch" name or "mobvoi". However I told them this company started with a kickstart project... and before really buying there is always a "but" here.
I told them the software is poorly supported due to the small company and immediately you can see their face expression saying that "ouu, maybe it is another cheap china watch here..."
You can see they normally stopped continue with the conversation the moment they know that the software is not support in a good manner and you know for people who using smart devices, they know how important a software is compare to the hardware.

The device is not smart if the software is not smart enough to make use of its given hardware resources and sensors...

Perhaps my decision was wrong.. they just have a blink of cash from this ticwatch stuff to continue with the next product or other plan ?
I just got this feeling like we were abandoned like a fool.
Hi HongYung,

Sorry to hear about your disappointment with support. Are there any specific issues you are having with your Ticwatch?

Jamie

Here : https://forum.mobvoi.com/viewtopic.php? ... 217b1e2541

Re: Disappointing support from Mobvoi

Posted: Tue Mar 13, 2018 3:24 am
by Jamie
Hi HongYung,

I have directly contacted you via email to follow up on your issue.

Regards,
Jamie

Re: Disappointing support from Mobvoi

Posted: Fri Mar 16, 2018 6:55 pm
by Brian_13
I have return my product almost a month ago and hear nothing from Mobvoi.
Do I even get an update?

Re: Disappointing support from Mobvoi

Posted: Mon Mar 19, 2018 6:58 am
by Jamie
Brian_13 wrote:
Fri Mar 16, 2018 6:55 pm
I have return my product almost a month ago and hear nothing from Mobvoi.
Do I even get an update?
Hi Brian,

Apologies for the long delay. I have contacted you directly through email.

Best wishes,
Jamie

Re: Disappointing support from Mobvoi

Posted: Mon Mar 19, 2018 8:38 am
by Brian_13
Hi Jamie,

No problem. I send a reply on your email.

Beste regards,
Brian

Re: Disappointing support from Mobvoi

Posted: Fri Apr 06, 2018 2:03 am
by ezapiler
I agree that support could use some work. I sent my watch back under warranty and FedEx tracking shows it was received a week ago today. I've emailed support since to check on replacement status and received no response. Hopefully I'll be getting a new watch soon?

Re: Disappointing support from Mobvoi

Posted: Fri Apr 13, 2018 5:02 am
by Jeeves21
Honestly this companies support is a joke I've been trying to get them to send a Ticwatch E Ice they left out of my order because of being "out of stock" so I've been trying to get an actual answer on when it would be sent. Finally I get told it will be shipped and was given the same tracking number from my original order that arrived over a week ago without the watch in the first place. So I decided to try re-sending my request for help hoping to get a new support agent that might actually care but nope they sent me a random email about why my order couldn't be processed in store and a reference number that wasn't mine, then it was merged with my original request. It's saddening they are so quick to take money but not to fix a huge mistake like not sending half the order with no word on why without sending multiple emails.

Re: Disappointing support from Mobvoi

Posted: Thu Dec 27, 2018 6:30 am
by Fai
It is like a shit support. My ticwatch C2 can't be charged.They said the charging dock will be sent to me. Then? Then I get nothing and they don't reply e when I can get it.

Re: Disappointing support from Mobvoi

Posted: Fri Jan 04, 2019 3:21 pm
by Staceman
I'm having the "Failed update" issue. I post here and I emailed support. Support replied to my email telling me about the return/warranty police. This worries me.

If I use the warranty get a replacement and the replacement has the same issue, will the 30-day return policy start from the day I received the original or the replacement watch? What if the replacement watch has the same problem?

I ordered it from Amazon and of course it has an issue with my order number so I will have to resolve all of this through email.

Jamie mentioned a "chat" option above. Does anybody know where to find that link?

Re: Disappointing support from Mobvoi

Posted: Wed Jan 16, 2019 1:41 pm
by SadMobvoiFan
If there is a supervisor or manager reading this, could I please have your attention on support request 120920 ?

Please have a good read of the associated chats as well. I am trying to escalate this issue which has been on going for more than a month, but not sure how to escalate. So I am here on this forum trying to get your attention.

I am a fan of your TicWatch E, but I am quite disappointed with this support request 120920 to exchange my faulty TicPods free.

Thanks.