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About 1 year old warranty

Posted: Wed Jun 06, 2018 12:25 pm
by eminfedar
Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket. :cry:

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks! :)

Re: About 1 year old warranty

Posted: Thu Jun 07, 2018 5:22 am
by Jamie
eminfedar wrote:
Wed Jun 06, 2018 12:25 pm
Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket. :cry:

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks! :)
Hi,

Do you have your last warranty confirmation?

Re: About 1 year old warranty

Posted: Fri Jun 08, 2018 2:04 pm
by eminfedar
Jamie wrote:
Thu Jun 07, 2018 5:22 am
eminfedar wrote:
Wed Jun 06, 2018 12:25 pm
Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket. :cry:

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks! :)
Hi,

Do you have your last warranty confirmation?
Yes I have. Someone in Support Center said it is approved and send the watch to us but I didn't. So the watch is approved for warranty and the status writes "approved".

Re: About 1 year old warranty

Posted: Fri Jun 08, 2018 3:02 pm
by eminfedar
Image

My account mail: eminfedar@gmail.com

Re: About 1 year old warranty

Posted: Tue Jun 12, 2018 4:21 am
by Jamie
eminfedar wrote:
Fri Jun 08, 2018 3:02 pm
Image

My account mail: eminfedar@gmail.com
Please contact support@mobvoi.com with this image and description and they will assess this situation.

Jamie