Customs Fee Warranty Claim

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moose24
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Customs Fee Warranty Claim

Post by moose24 » Sat Jun 22, 2019 8:14 pm

Hi all,

Just looking for a bit of advice please. I'm in the UK and sent my Ticwatch E2 back as a warranty claim due to GPS not working.

A new watch has been sent out but is now stuck at UK customs and I've been told I need to pay £15.90 to have it released and delivered.

Is this right that I should have to pay the customs fee even though its through no fault of my own that the original watch was faulty and has been replaced under warranty? Thank you.

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Cathal_S
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Location: United Kingdom

Re: Customs Fee Warranty Claim

Post by Cathal_S » Tue Jun 25, 2019 7:32 pm

Hi Moose24,

It's probably best to send an email to support@mobvoi.com asking about your UK customs charges.


Cathal

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