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Cancel order - no response

Posted: Sat Nov 30, 2019 7:15 pm
by rejith83

Its been two days since i wrote to support to cancel my order of ticwatch pro, but no response. Any idea how to ensure cancellation? I ordered through Australia website and payment done through PayPal.

Note : i came to know that i will be getting ticwatch pro as gift and wrote for cancellation on the same day of my order.

Re: Cancel order - no response

Posted: Mon Dec 02, 2019 5:13 am
by rejith83
Got a response now , order cancelled.
Not happy with response time, though. An easier way for everyone will be to have cancel option alongside order details.
I wonder how long it will take to address issue related to warranty/damages, if it ever happens.

Aily (Mobvoi)

Dec 1, 21:16 CST

Hello Rejith,

Thank you for reaching out to the Mobvoi support team!

We are sincerely sorry for the delayed response, we have plenty of emails recently.

I have canceled the order as you requested, and you will receive the refund in 1-2 business days. Thank you for your patience.